Some users of QuickBooks 2008 (and Enterprise 8.0) have been reporting that all of a sudden they cannot start QuickBooks – usually the next time they start after getting an automatic Windows Update from Microsoft. Typically what you see is that the QuickBooks “splash screen” shows for a moment, but the program doesn’t start. In some cases you may get an error message that says the Web Connector has failed to initialize.
Intuit is saying that this is due to some damage to the Microsoft .NET Framework 2.0, and are implying (but not clearly stating) that the Windows Update from Microsoft has caused this problem.
You can see Intuit’s description of the problem, and the remedy, at knowledge base article 1009275.
I know that my own systems (Vista and XP) all went through a fairly big set of updates over the past few days, including having to reboot the system (which doesn’t happen often with Microsoft Updates these days), so there is some credence to Intuit’s theory. I’ve not seen this problem on our systems BUT that doesn’t necessarily mean anything – the problem doesn’t happen to everyone, and every computer tends to be different when it comes to these things.
This is limited to the 2008 US editions (and probably the Canadian 2008 single currency edition) because those are the first ones that are based on the Microsoft .NET Framework 2.0 (older versions use the 1.1 version), which is where the problem lies.
If you have Windows XP you can uninstall the .NET Framework 2.0, and then reinstall it (you need it to run QuickBooks, and possibly other programs).
If you have Vista it is a bit tougher, because the .NET Framework 2.0 is built in to Vista. You have to use a more complicated repair using a tool that is build into Vista (as described in this Microsoft article).
IF YOU AREN’T SEEING THIS PROBLEM then there isn’t anything that you need to do. IF YOU AREN’T SURE HOW TO DEAL WITH THIS then let us know – we can either discuss it further in this blog if you post a comment, or we can work with you directly (but we would have to charge for direct support). If you have a local computer expert, show them the Intuit article, they should be able to handle things for you.
Post a comment here if you have seen the problem, and how the fix worked!
Category: QuickBooks 2008
About the Author (Author Profile)
Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70’s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the Accountex Report blog, as well as his California Wildflower Hikes blog.