Comments on: Restoring QuickBooks Backups

By: Charlie

Charlie — Fri, 18 May 2012 19:23:38 +0000

Jack, I meant the slash / character, I just put it in quotes to separate it.

If it is a QBB file, you would run QuickBooks and select the option to restore a file from the File menu, you wouldn’t open it directly.

By: Jack Holloway

Jack Holloway — Fri, 18 May 2012 16:34:26 +0000

Charlie,

I am pretty sure it is a QBB file. The file name actually does not have quotation marks. I put them on it to separate it from the info. If I knew what program Quickbooks uses to save data, I think I could open the file.

By: Charlie

Charlie — Fri, 18 May 2012 15:52:03 +0000

Hard to say much without having hands on your system.

What is the file “type” of that backup file? Is it a “QBB” file, like “aee05/12/12.qbb”? Also, I’m wondering if something odd happened because you used the “/” character in the name, which generally you should avoid.

The “blank company with no history” shouldn’t have anything to do with the backup, I would first be looking at what happened to your original file.

And, you don’t have a backup that was stored OFF of your computer? That is bad news, you should have backups made on a CD or using an offline storage site or something (but that is a bit late to talk about at this point).

You may want to find a local ProAdvisor who can look at your system, as these kinds of things are hard to work out without seeing the computer.

By: Jack Holloway

Jack Holloway — Fri, 18 May 2012 15:17:17 +0000

I have quick books 2000. It asked do you want to back-up your files. I clicked yes, labeled the file, aee05/12/12, came in on Monday to a blank company with no history. I found the file and put it on my desktop but cannot open it. It prompts “what program was it saved in?” I don’t know and Quick Books-Just Answer did not know either and all they did was collect $48. I appreciate any help on this as I have lost 8 years of sales history.

By: Charlie

Charlie — Tue, 08 May 2012 15:53:58 +0000

Sharon, the Australian version that you are using does differ from the US version we generally are discussing here. However, if you are just providing your company file to the accountant (not using the “accountant’s copy” feature), then you and the accountant have to be on the same revision level. So you need to ask the accountant what they are using. In the US, accountants that work with a lot of QuickBooks customers usually keep several years worth of the product installed so that they can serve different clients.

By: Sharon

Sharon — Sat, 05 May 2012 02:26:32 +0000

I was using quickbooks 2008/2009 on my old computer but the hard drive died and I had to reload. I used the update copy I received 2009/2010 and upgraded my company file. When I sent it to my accountant he couldn’t use it. He said I was on a different service pack. Is there any way to rectify or do I need to upgrade?
Any help greatly appreciated.
Thank You

By: Charlie

Charlie — Wed, 08 Feb 2012 22:48:04 +0000

Kristin, it isn’t clear – are these all separate company files, or are all the computers sharing one common QB company file?

I don’t use the QuickBooks backup feature myself (the online backup). There are several options out there, but to give you a good recommendation I would have to know a lot more about your business. Some people like a product like Carbonite to do automatic backups – but note that this is only one PART of a comprehensive backup plan…

By: Kristin

Kristin — Tue, 07 Feb 2012 20:33:33 +0000

Hello,

I have QB 2010 installed on three computers…one desktop, and two laptops. I am trying to use QB online back up to back up my single company file from both laptops, daily, and it worked for a while. Now, however, it is only backing up on one laptop. I am wondering if I’m going to have to purchase the new version of QB and pay for two lisc’s, or is there a more simple, less costly solution?

Thanks for any help you can provide.
~Kristin

By: Charlie

Charlie — Mon, 05 Dec 2011 19:19:54 +0000

Lester, if your new version is the Australian version, you most likely can’t restore a backup from the UK version. The different national versions of QuickBooks aren’t compatible with each other.

By: Lester

Lester — Sun, 04 Dec 2011 10:52:08 +0000

I am not able to restore my old quickbook premier file(uk ver) with my new Quickbok accounting 2011(In Australia). It keep prompting that not able to restore backup file because it is not US version.

Appreciate your advise because my computer having the uk ver had crashed.

Thank you.

Kind regards,

Lester