Comments on: QuickBooks Messenger

By: Charlie

Charlie — Fri, 06 Mar 2009 22:33:41 +0000

HMB: As far as I know, it doesn’t keep a history. So it doesn’t provide archiving features that certain types of businesses require.

By: hmb

hmb — Thu, 05 Mar 2009 23:56:50 +0000

Does QuickBooks Messenger maintain the history of chatting sessions?

By: MJB

MJB — Mon, 01 Dec 2008 21:11:48 +0000

Thanks for the update on how to disengage this feature. One user on our system receives a .net framework error (the same unanswered problem digitaldiva posted about on 11/06) everytime someone logs into QBES. Since we don’t use the chat features often (except to waste time), it will be beneficial to just turn it off.

By: SR

SR — Wed, 19 Nov 2008 20:43:11 +0000

Thank you for telling us how to turn this off. Nothing is more annoying than software that automatically installs features. I prefer when I am asked during setup if I want to custom install the software so I can shut off all the “extras”.

By: Charlie

Charlie — Tue, 18 Nov 2008 16:30:12 +0000

P Odom: That is very odd, I’ve not seen that happen. The EXE file isn’t created by QuickBooks – it is only created if you do an install or repair of the installation.

Try this – switch to single user mode in QuickBooks on that computer, exit QuickBooks, rename or move that file to another location, reenter QuickBooks, switch to multi user mode. The key is to be sure that you switch to single user mode before renaming the file…

By: P Odom

P Odom — Tue, 18 Nov 2008 14:33:03 +0000

I have tried this fix twice this morning, and each time it just creates a new .exe file, and the messenger pops up when I re-open QB. Any suggestions?

By: Charlie

Charlie — Wed, 29 Oct 2008 16:19:03 +0000

Tom, it’s not practical to diagnose problems like that via comments in a blog – you should either go to the Intuit QuickBooks Community forum (http://community.intuit.com/quickbooks/answers/tasks) or contact a ProAdvisor for help (a fee would probably be charged). I’d say that it sounds like a problem with your Internet Explorer security settings…

By: Tom Tokarski

Tom Tokarski — Wed, 29 Oct 2008 15:11:52 +0000

Thank you for this reviw of this new feature.
We have a different neen- on ouQB Pro 2009 (and prior to that 2008, we cannot access QB Help.
We only received at top of menu an html text message. We do not know what to do about this.
Our computer person las looked at this, and it has been suggested to us to do a “repair” and if that didn’t work a “clean install”. We did do both of these,with no successful result.

By: Brian

Brian — Wed, 29 Oct 2008 07:15:24 +0000

Thanks for the insightful look at the new feature. Obviously there is some further development that needs to be done (this communication has to be saved), but I think it deserves a cheer for heading the right direction.