As more people implement QuickBooks 2009 there is a rising storm of protest over changes in one feature – Online Banking. The 2009 release made a significant number of changes in this feature, and many people are finding that the new functions make their reconciliation of online banking transactions with their QuickBooks records very laborious. Intuit has heard this, and there are plans to create an update that will fix the problems.
I’m not going to list all of the complaints about the new feature here. You can go to the Intuit Community Online Banking forum to see what people are complaining about. I’ll note that some of the problems listed are due to improper setup or problems with the user’s computer. Also, note that there are a number of fixes to problems that are resolved in the R3 release of QuickBooks. It is clear, though that there are problems in the software.
If you are using QuickBooks 2009 and use (or want to use) the Online Banking feature, go to this discussion in the Intuit Community forum. Intuit has set this up to be the place where they will monitor complaints and try to answer questions about upcoming fixes. Greg Wright, an Intuit product manager, is responding to comments there (which is unusual for Intuit). He has listed a number of fixes that will be released in the future, and says that these will be released in a patch in late December (also unusual that they announce a timeframe on a patch like this). GOING FURTHER, he is giving out an email address where you can send comments, suggestions and questions – OnlineBanking_QB2009@intuit.com.
I don’t use Online Banking in QuickBooks extensively myself, so I don’t have much to say about the specific problems. From what I am reading, if you use Online Banking, don’t upgrade to the 2009 release yet. If you already have, make sure you have the latest update, and monitor that forum for further news.
Update 12/9/2008: Intuit has announced release dates for some fixes, see our article on the updates.
About the Author (Author Profile)
Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70’s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the QuickBooks and Beyond blog, as well as his California Wildflower Hikes blog.
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