QuickBooks on Windows 7 RC and Internet Explorer 8

| July 30, 2009 | 43 Comments

Just a quick note on compatibility of QuickBooks and the latest Microsoft releases. I have the following setup:

  • Microsoft Windows RC 7: This is the current “release candidate” for Windows 7, the successor to Windows Vista. It should be very close to what you see this Fall for the production copy. I’ve installed this on a Dell XPS410 32 bit Core2 system with 4 GB of RAM. I had reformatted the hard drive to do a clean installation rather than an update.
  • Internet Explorer 8: This is the version of IE that installs with Windows 7. Even if you are using Vista or XP you may have this version, as Microsoft has been pushing it out through their update system.
  • QuickBooks Enterprise 9.0: For this test I installed a client version of QBE 9 on the system, as this computer is not connected to a server yet. This is a US edition.

(Please see my more comprehensive article on Windows 7 and QuickBooks, published after this article)

When I installed QBE it first installed Flash 9. In did not install the Google option, as I don’t generally like how that affects system performance.

Immediately after initial installation I ran the Update feature to bring QBE up to the most current release at this time, R7.

After restarting QuickBooks and registering the product I used a number of different features, and everything worked as expected. There has been some discussion about compatibility with Internet Explorer 8, so I tried several different features that use web access. I tried Live Community, registered my online Intuit account, sent an invoice via email and the Intuit email server, and several other functions. All performed as expected.

So I’ll give this combination of products a tentative OK at this time.

Additional notes on IE8

A number of people have commented that they have had problems with QuickBooks and IE8. I believe (but can’t say for sure) that most of these situations have arisen with XP or Vista, not Windows 7. It could also have something to do with the version and release of QuickBooks – older versions may have some issues.

Some people have reported that they were able to resolve problems by setting the View Compatibility feature in IE8 properly. Select Tools in the IE8 menu bar, then Compatibility View Settings. Add “Intuit.*” to the list (please note that I didn’t need to do this to get things to work).

Has anyone else tried Windows 7 RC or IE8 with QuickBooks? Did you have any problems? Add a comment and let us know!

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Category: General Tips

About the Author (Author Profile)

Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70’s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the Accountex Report blog, as well as his California Wildflower Hikes blog.

Comments (43)

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  1. Installing QuickBooks 2009 on Windows 7 | London QuickBooks | September 3, 2009
  1. Sam Bowden says:

    I’ve also found IE 8 to be extremely sensitive to Registry issues. Since installing a tool to regularly scan & fix Registry problems, my problems with IE 8 have generally disappeared. It’s amazing how many Registry problems are created just in the course of internet browsing, innocently installing IE helper apps, etc.

  2. Charlie says:

    I haven’t run into that yet, Sam, BUT I will note that I have Windows 7 set up as a test system, not as my primary system. so I haven’t used it a lot yet.

    What registry fixer are you using, and are you using Windows 7 or is your IE8 on another version of Windows?

    A lot of the issues I’ve seen reported with IE8 – including those relating to QuickBooks, are showing up in XP and Vista. I’m thinking that IE8 is happier with Windows 7, but that is just a gut feeling at this point. I have not installed IE8 on my production Vista and XP systems yet.

    Also, a lot of compatibility issues related to the early releases of IE8 – there have been some updates that have helped.

  3. Sam Bowden says:

    I’m running the latest release of IE8 on the latest release of Win Vista (both are current with updates). I began with the free version of Advanced SystemCare from IOBIT and then upgraded to the Pro version which has a modest cost. I’ve been very pleased with it – you get a lot more than a Registry fixer. Check it out at http://www.iobit.com.

  4. shannon Mason says:

    I just encountered an issue where I can’t open QB after running Malware. I’m using Vista Home with QB2008 Pro. It worked fine before the scan. Malware’s log came up with a quaranteen and delete of HKEY_CURRENT_USER/SOFTWARE/Microsoft/Windows/CurrentVersion/Ext/Stats/{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028}. Now I get a message that QB doesn’t recognize “admin” as a logon and to see my administrator (which is me). Can you help me?

    Thanks Shannon

    • Charlie says:

      Shannon, I don’t have a specific answer as I don’t use the “Malware” product you reference. This is a bit off topic, as it doesn’t relate to Windows 7 or IE8…

      My recommendation would be to do a “repair” of the installation of QuickBooks – OR perhaps uninstall and then reinstall. If it is a setup issue with your registry that would normally take care of the problem. But I can’t say for sure from where I am sitting at this time…

  5. Brian says:

    This may not be very relevant…but I am still using QB 2002. It ran ok under Vista 32bit although the Java error popped up at installation. Under Win 7, installation refused to run at all until I enable compatibility mode. It came with warnings that MS Java was no longer supported, etc. etc. Once installation was completed, I thought I was in the clear. I started up the program and ran the auto update. The program downloaded its updates and installed them successfully. However, my problems came the next morning after shutting the computer down for the evening. Win 7 refused to load at all. It took me to the repair and diagnostics screen, where it attempted to fix whatever problem it was having on its own but couldn’t do it. The only way I was able to get Win 7 back up again was to use restore to roll back the OS to a version prior to QB being installed. This is all quite puzzling since the program appeared to be working just fine prior to complete shutdown and power off of the computer. Not sure how to get around the MS Java problem with QB 2002, and it seems that this is the root of the problem. Any ideas? Thanks

    • Charlie says:

      Brian, I don’t have any ideas for you at this time. I personally wouldn’t try any 2002 version of ANY software on Win 7, because you are bound to have problems of some sort. In computer years, 2002 is ancient history.

      If you must run this on a Win 7 machine and you can handle single user mode (that is, you aren’t sharing files) I’d suggest looking into a virtual machine setup, wither VMWare or whatever Microsoft offers for Win 7 (Microsoft Virtual PC?). Install a copy of XP on the virtual machine.

  6. Mike Smith says:

    Internet Explorer 8 is as stable as Opera and Firefox. it does not crash a lot like IE7.

  7. Taylor says:

    i am pretty much satisfied about the features and stability of Internet Explorer 8. it is much better than IE6 or IE7.

  8. Charlie says:

    Taylor, Mike, my issue isn’t so much one of stability (which is important, but isn’t an issue with IE8) but one of compatibility with programs. When IE7 first came out, QB had problems with it. It is nice to see that IE8 isn’t giving us the same kinds of trouble.

  9. Andy Thorpe says:

    Thanks for the info Charlie. I’ll report back on my findings when I install QBooks 2009 on a Windows 7 PC 32bit.

    I’m based in the UK.

  10. Dennis Piper says:

    I just installed Windows 7 (64Bit)& IE8–After a couple of tries I was able to access my company QB Enterprise 09 datat file and everything seems to running fine–However I ahave other company files and I cannot access these Enterprise 09 data file–I just bomb when I try to Open. Meanwhile, I can still access the first company I file I opened

    • Charlie says:

      Dennis, I can’t say much without having my hands on your system – but note that Enterprise 10 will probably be the primary version that Intuit will support on Windows 7.

  11. Pamela says:

    Internet Explorer 8 is so much better than the previous version of internet explorer browser. it is more stable and loads faster

  12. Jeff Woertz says:

    Here’s another (related) problem. If you remove IE8 from Windows 7 and use another browser as the default, QB won’t open, either. So now we are forced to use IE again. Help! I want to get ride of IE and just use Firefox.

  13. Charlie says:

    That is not one that I’ll test, as I use IE8 myself.

    You said you “removed” IE8 – what if you don’t remove it, but just set Firefox to be your default browser? Or, just click on your Firefox icon when you want to start it? QuickBooks is going to require Internet Explorer for any feature that is internal to it, probably for a long while. That doesn’t mean that you have to use IE for all your browsing outside of QB

  14. CharlieM says:

    I am one of those unlucky people who got shot in the back because we invoice in various currencies. I still have to use QB 2006 as later versions do not support multi currency. Windows 7, IE8 and QB Pro 2006 do not work for me. Firstly to install and run successfully you have to install using XP compatibility mode and as administrator. The various navigators do not display neither do the contents of the help panes. Everything else is functional so it’s usable at a pinch. Changing the Compatibility View Settings in IE8 do not help me.

  15. Charlie says:

    CharlieM, you must be using one of the non-US editions…

  16. CharlieM says:

    Yes I’m based in the UK and as I said VERY unhappy that I can’t upgrade to QB Pro 2008. Now VERY unhappy because Intuit Technical support say that a patch for IE 8 won’t be shipped until next year. That’s what they told us about multi-currency and we are still waiting. The frustration is that it is not a trivial matter changing accounting software, if it were I would have dumped Intuit 2 years ago.

  17. Diana says:

    So, if i use Windows 7, IE8 automatically installs, correct? I do not have it now because it is such a memory pig. Is the direct answer that QB 2009 PRO runs on Windows 7?

    • Charlie says:

      Diana, to run QuickBooks you need some compatible copy of Internet Explorer on your system. You don’t have to USE it for your regular browsing, but it has to be there. Windows 7 comes with IE8. And, as my next Windows 7 article shows, you CAN run the 2009 product on Windows 7

  18. Razell says:

    i love Internet Explorer 8 because it is so much stable that the previous versions of IE. IE7 sometimes freezes and causes blue screens on my PC –

  19. Kevin Thom says:

    I had subscribed for years to Quickbooks Premiere Multicurrency Edition and have put hundreds of dollars into it. It has always been a bit flaky, but I managed to get it running in Vista. I got tired of paying Intuit for this product that never gets updated (other than adding new ads for more Intuit products) so I canceled my subscription. Now that I’ve upgraded to Windows 7, I can’t get QB to work properly. It will only run in Windows 98/Me compatibility mode. In Windows Vista mode, IE8 causes the Navigator window to be blank. I can not get the Amyuni PDF converter to work either.

  20. Charlie says:

    Kevin, you must be using the Canadian version?

    Take a look at my followup article at http://qbblog.ccrsoftware.info/2009/10/quickbooks-and-windows-7/

    Try the Windows XP Mode feature that uses a Virtual PC, you have a better chance of getting your product to run that way. The MultiCurrency version that I think you are referring to is probably the functional equivalent to a 2005 US edition…

  21. John says:

    I am using a very old version of Quickbooks (2003!) because I use the UK version and need multi-currency.
    When I first installed Windows 7 I got the blank navigator screens. However I reinstalled Windows (32 bit), downloaded Java, didn’t let windows install any updates, and reinstalled Quickbooks – it was then perfect. Since then I have installed other programs and let windows install updates and everything is still fine. (I didn’t even use XP mode)

  22. Jonny says:

    You say you installed QB2003 on Win 7. Did you first install QB Vs7? I can get Vs 7 installed but when I try to install 2003 it says no registered earlier version (although it is) on Win 7 and in the XP virtual mode i get previous version not installed/uninstalled correctly.

    Any ideas?

  23. Charlie says:

    Jonny, are you referring to John’s comment above? Note that he is using the UK version.

    I’m not sure what you mean by QB Vs7 – but I didn’t work with anything older than US 2005 myself.

  24. Marlon says:

    Internet Explorer 8 is really good. This browser is very very stable and i have been using it for quite a while without blue screens or crashes.

  25. Karlsse says:

    i am a firefox user more than an internet explorer user but it seems that Internet explorer 8 is very stable and it its loading time for webpages is faster too.

  26. Ryan says:

    Accounting software should not be dictating what browser must be installed. Unfortunately, I’m forced to use QuickBooks so i’m forced to install that perpetual security hole, IE. What a joke.

  27. Chris says:

    Hi there, I have a general query that you may have come across or offer a suggestion for. At the present moment I am using I.E 8 and windows 7 64 bit. A rather unique problem has presented itself in that I.E8 is freezing up the desktop and stopping any functionality through desktop icons. Herein is the conundrum. I prefer to use google chrome. Is there a way of instructing quickbooks to use Chrome instead of I.E 8 as my personal preference is to get rid of it. any comments are gratefully received

    • Charlie says:

      Chris, QuickBooks is hard coded to use Internet Explorer, and you can’t substitute other browsers. If IE8 is freezing your system outside of QB, you need to work on resolving that particular issue.

  28. Internet Explorer 8 is very good because it is as stable as Opera. I hate the previous versions of IE like IE6 because it hangs frequently. “

  29. Nigel PCS says:

    I have successfully installed Quickbooks 2001 pro ver.9 on win2k, winxp and now Win7 32bit.
    Install in compatibility mode win2000 as administrator.
    Set qb desktop icon to run in Compatability winxp-sp2 as administrator.
    Test only on a “copy” of your data and after running save it. Then try to open the saved data file on your new machine and also try on your old operating system to make sure it is safe. If it works you are as lucky as me.

    ps. Try at your own risk, works for me.

    I also use Firefox as default browser without problems.

    The harder I try the luckier I get!

    Good luck, Nigel

  30. Dave says:

    Have QB Pro 2002 working fine on Windows 7 – 64 bit apart from the Navigator screens being blank. Understand this is to do with IE and not QB. Any advice on how to get these displaying ? Thanks.

    • Charlie says:

      Dave, I don’t have a copy (with license) of Pro 2002 so I can’t test that, and so I don’t have any detailed recommendations.

      You could try setting up XP Mode and see if you can get an older version of IE to install there – see my article on XP Mode at http://qbblog.ccrsoftware.info/2009/10/quickbooks-and-windows-7/

      If you are having IE integration issues I would think that getting the older version of IE installed would be your only solution. With Windows 7 you don’t have a lot of options there other than XP Mode. OR, if you have IE9 installed, you can try playing with the compatibility mode settings, perhaps. But these are just vague ideas I’m throwing out – I haven’t tested any of this.

  31. Dave says:

    Hiya all
    The qb2008 error on win7 wrt ie6 can be is caused by “removing” the ie8 feature.
    The fix is to use “add /remove hardware”. Tick the ie8 box and reboot.

    All will be well and all manner of things will be well.


  32. gin says:

    I had same problem
    Run qb by right click on qb icon and choose Run as administrator

  33. windows installer error 1635 xp

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