Comments on: Review: PaperSave Plus Documentation Management for QuickBooks

By: Michael MacDonald

Michael MacDonald — Fri, 16 Dec 2011 16:03:43 +0000

I have been in the Dynamics Channel for about 12 years now. I think PaperSave is a decent solution, but its NOT a complete or versatile ECM or DMS, if you’re looking for this, and better integration to Dynamics, QB, SharePoint and Office (any ODBC platform really)…M-Files is the way to go hands down….Granted, They are relatively new to Dynamics, but have 15,000-16,000 deployments globally.

By: Gregory

Gregory — Fri, 17 Jun 2011 16:39:53 +0000

I must say I am rather surprised, we are a long time customer (2yrs+) running on two platforms (Dynamics and QB) and have experienced few problems. The few bugs we did run into were resolved in a efficient and speedy manner. We’ve also communicated Feature Requests and guess what, they listen!

The issues I read after the article mostly sound like a user environment problem. This is to be expected as not everyone can maintain a proper and healthy system. (cant hammer a nail through glass)

I highly suggest you give Paper Save a trial run, your accounting folks will love it once they have the proper training.

By: Tim

Tim — Mon, 11 Apr 2011 18:34:16 +0000

Wish I would have found these posts earlier. I bought one user license to try out the product. I spoke with someone at the company prior to purchase to make sure I understood the refund policy.

I called to get a refund today because we decided to go with a different solution. They said they would be happy issue a refund….and that it would take 4-6 WEEKS! I find that interesting since you can purchase online in about 3 minutes.

They gave me some story about how the credit card processor takes that long. I have created websites with credit card processing that use authorize.net and you can login to their site and issue a refund directly and takes no more than a couple days to post to an account.

If these guys can’t process a refund in a timely manner it’s no wonder people have so much trouble with the application….IDIOTS

By: Charlie

Charlie — Thu, 24 Feb 2011 18:13:34 +0000

Wendy, and others – all I can say is that this wasn’t my experience with them. And I do know of clients who are happy with the product. However, thank you for your feedback.

If you go up a few comments in the list you will see a comment from Stuart Rosenberg, president of the company, and he lists his personal contact info for people who are having problems like this.

By: Wendy

Wendy — Wed, 23 Feb 2011 18:04:16 +0000

RUN, RUN VERY FAST FROM THIS PRODUCT. IT DOES NOT WORK AND THE COMPANY WILL NOT REFUND YOUR MONEY.

Our company purchased this application on September 1, 2010. Our experience is very much like Kris and Stephanie’s.

We have been trying to get our money back from them because the program does not work…. lots and lots of bugs. Even our inhouse IT people could not make it work.

Six months later, we still do not have our money back and every time we call to inquire when we will receive it, we get a different excuse.

Latest excuse today (02/23/11), “We are sorry, our refunds got closed for the month and yours was not in there. The “person” that handles refunds is not at her desk right now.”

Beginning to believe it is just a scam.

By: Kris

Kris — Tue, 04 Jan 2011 17:58:14 +0000

I purchased papersave 12/3/10, and have only been able to use it for a few days. I had to have one of the papersave techs remotely install it, which took 10 hours. Now, I am told that I have SQL issues, that is going to require a two hour tech install at $150.00 an hour. The “2nd tech” I have been dealing with asured me that there would be no charge for this, I did keep all the e-mails. What is the deal, I shouldn’t have to pay for something that should already be up and running. If this can’t be resolved I would like a refund, how much should I be charging for all the time I have invested in a program that won’t work?

By: Charlie

Charlie — Sat, 18 Dec 2010 20:45:57 +0000

Sherri, I’m really puzzled about these kinds of comments, as that isn’t my experience. I’ve pointed this out to the president of the company, who is also surprised and is following up on things.

By: Sherri Winslow

Sherri Winslow — Sat, 18 Dec 2010 20:23:45 +0000

I have had a few pre-purchase questions about papersave pro for use with quickbooks. I have sent emails through customer support, I have tried calling several times, left messages, over a several month period. I still have not gotten a response. I still have not bought the product!

By: Charlie

Charlie — Tue, 14 Dec 2010 19:01:22 +0000

Thank you for your comment, Berky. It is odd, some people have no problems, others seem to, as far as customer service. As far as the interface, different people expect different things. Intuit’s app is faster and more integrated, but is terrible when it comes to local storage.

By: Berky

Berky — Tue, 14 Dec 2010 18:14:35 +0000

I used the program (and returned it) and had a horrible time with them. Fist I found that it took about 25 seconds for the papersave box to come up. Also in Papersave you cant see from the QB record whether there is a file attached, you need to activate the function in order to see. All in all the program did not work for me, which leads me to the next point. When I emailed and called to return the program I got no where. for two weeks I called and emailed and not one response. good thing it was on my amex and disputed it no problem.