QuickBooks 2010 R2 Update
Intuit has released the R2 update for QuickBooks Pro/Premier 2010 and Enterprise 10. If you are set up for automatic updates you should be getting it, or go to the manual update page. If you aren’t sure how to determine what release you are using, see my posting on automatic updates. I’ll outline the changes here.
You can also view the release notes for details on what has changed.
It is often hard to evaluate the importance or impact of a release. Early in the product cycle, after the release of a new version (year of product) has been released, I generally recommend that you get the new releases as soon as possible. These come after Intuit has made a big change in the product that many people have installed, and the “big” problems that were missed in testing start to shake out. As time goes on and releases become less frequent the urgency usually isn’t there, and it is reasonable to wait for a convenient time to install the update.
This year things are working out a bit differently, or so it seems to me. I haven’t noticed too many glaring problems in the initial release, outside of some issues with integration with third party programs and some issues relating to custom fields. In addition, the R2 release doesn’t include a lot of major fixes.
- The Intuit Marketing Center (not found in Enterprise) has been cleaned up a bit – a number of error codes would be displayed in certain situations and they are resolved now. This is not a feature that many businesses would have been using daily.
- If you have an Accountant’s Edition, the troubleshoot inventory portion of the Client Data Review no longer crashes QuickBooks when making items inactive in certain situations. Again, not a feature that most businesses are using daily.
- Some speed issues in the Report Center have been resolved and it should start faster.
Not a big list, no earthshaking fixes here. I’ve installed the update myself and don’t see any new problems being introduced, but I haven’t been running this very long.
Steve Gill | Nov 6, 2009 | Reply
I did notice one small glitch when I installed R2. After the install completed I was unable to print preview or print an invoice. I had to exit QB2010 and restart and then it was OK. This could be unique to Vista 64 bit which, as we know, had some print issues with QB (which I solved using your workaround Charlie, thanks very much). I’m not sure whether those issues were ever fixed during a prior 2009 release or in 2010. be interesting to see if any non-64 bit users had the same problem after R2 installation.
Charlie | Nov 6, 2009 | Reply
Thanks for letting us know, Steve. I did not have that problem in my 32 bit Vista system. Unfortunately I won’t be able to test in a 64 bit Vista system as I have upgraded that to Windows 7 – I’ll be writing some notes on installing there in the near future.
Joelle | Nov 10, 2009 | Reply
After I installed the R2 update, I was no longer able to even open quickbooks 2010. I had to uninstall and reinstall without updating R2 and it will now allow me to open the software. Not sure what the issue is there.
Bill | Nov 21, 2009 | Reply
I use QB 2010 Small business edition and my accountant suggests updating to R2. However from what I can gather R2 does not apply to my edition of QB. (which may account (no pun intended)for the fact that Quicken Advantage did not notify me of the update.
Is that correct?
Charlie | Nov 21, 2009 | Reply
Bill, based on your email address I’m guessing you are in Australia? If so, the info in this site might not apply to you, this relates to the US versions.
Here, Quicken and QuickBooks are different products, and I’m talking about QuickBooks. In the US there isn’t a “small business edition” of QuickBooks.
Robin | Nov 25, 2009 | Reply
Hi Charlier, I posted this on the manufacturing forum but was hoping you might have a suggestion:Yesterday I upgraded to 2010 Premiere, we have 3 users. Today when I was trying to look up some info I found that everything I did yesterday is gone. The cheques I wrote, the invoices, the purchase orders-its all gone. Has anyone else experienced this? Did I do something wrong with the upgrade? I’ve checked all 3 computers and nobody has record of the work done.
Thank you, Robin
Robin | Nov 25, 2009 | Reply
Sorry Charlie, I panicked when I found everything missing but it turns out I did so something wrong but I figured it out. All computers were pulling up old records. Thank you,R
Charlie | Nov 25, 2009 | Reply
Robin – let us know what you did?
Ryan | Dec 2, 2009 | Reply
I am preparing to upgrade our Citrix Terminal Server to QuickBooks Enterprise 10.0 and when I go to test the setup.exe, it instantly errors and says I don’t have enough disk space to install it. I’ve got over 160GB’s! I’ve looked this error up and found out that unlike preivous versions, it looks like QuickBooks 10.0 is hard coded to look for a C:\ drive to put data on – this server only has an M:\ as the system drive, no C:\. I am on the phone with Intuit to see how I can resolve this. Not a good start to the new version.
Rick | Dec 7, 2009 | Reply
After I installed the R2 update, I was no longer able to even open quickbooks 2010. I had to uninstall and reinstall without updating R2 and it will now allow me to open the software. Not sure what the issue is there. (same issue as Joelle above).
Robin | Dec 9, 2009 | Reply
Hi Charlie, in regards to my earlier post my computer tech did not install it correctly, when we opened it the next day it was directed to open the old file. I have another problem,nobody on the forum was able to answer. I updated to 2010 & suddenly there were refunds showing up on my open invoice report that weren’t there before. Ex,customer A says “Credit card refund $42″ then “Credit memo -$42″. The total for the customer is $0.00. It happened randomly once before and I can’t remember how to fix it except I do know that on my first attempt I erased cleared transactions which threw my beginning balance out in my bank reconciliations and I’d like to avoid that. Some of these transactions are months old and already cleared. When I created the credit memos I used the tab “Use credit to” to create a refund.Thanks for any suggestions, Robin
Charlie | Dec 10, 2009 | Reply
Robin, my apologies, but those kinds of things are hard to diagnose in this kind of comment/blog. I’d have to see a copy of your file, etc, before I could give you recommendations.
Von Smith | Dec 22, 2009 | Reply
If you want to install QBES to a different drive, first uninstall QBES. Make all user directory references to Intuit QBES “.old” or delete them.
Next, copy the install disk to the server drive. Setup from the hard drive.
You should be required to enter the license codes and then offered the choice to change installation locations,
Casa | Dec 23, 2009 | Reply
After I install R2, I could not manually “assign cheque number” to bill payment. QB automatically assigns the cheque number. How to fix this?
Charlie | Dec 23, 2009 | Reply
Casa – Canadian version of QuickBooks? I haven’t tried that – but in my copy of the US 2010 R2 version, it works fine. Do you not get the questions about assigning the number?
Doris | Jan 5, 2010 | Reply
I am having the same problem as Casa (Dec 23rd). I cannot manually “assign cheque number” to bill payment. It chooses a number for me and I have to go to the register to change it. These are for cheques that are hand written.
Charlie | Jan 5, 2010 | Reply
Again, Doris, is this the Canadian version?
mauricio | Jan 6, 2010 | Reply
I would like to know as a consultant
How many hours should be charge for an
upgrade of QB08 to QB2010 Running on a Windows
2003 Terminal Server with 10 users?
Help?
thaks
mg
Charlie | Jan 6, 2010 | Reply
Mauricio, every ProAdvisor has different rates and charges different amounts for various kinds of services. I can’t tell you what a typical charge would be for that. The best I can say is to make sure that you find someone who is familiar with QuickBooks (not just a computer technical type that “knows software”), and someone who is specifically familiar with QuickBooks Enterprise in a Terminal Server environment. The person must know the quirks of QuickBooks (computer techs aren’t usually familiar with that) and the quirks of Enterprise on Terminal Server (many ProAdvisors aren’t familiar with that).
Nancy | Feb 5, 2010 | Reply
Doris, I have this same problem with the Canadian version of Quickbooks 2010. In the bill payment window I don’t get the option to enter the cheque number; Quickbooks automatically assigns the next consecutive number and I have to go to the cheque register to change it.