Comments on: QuickBooks 2009 R9 Update Problems

By: Charlie

Charlie — Tue, 22 Dec 2009 00:25:48 +0000

Mark, I can’t say much without seeing your file. If you had some problems in the file before converting, moving to a new major version can make the problem worse.

One resource is Matt Clark at http://www.qbornotqb.com/

Another is Shannon Tucker at http://quickbooksusers.com/datarepair.htm

By: MARK TS ELECTRIC

MARK TS ELECTRIC — Tue, 22 Dec 2009 00:15:10 +0000

THIS NEW DOWNLOAD IS PRETTY MUCH GOING TO COST OUR COMPANY THOUSANDS THEY ALSO TOLD US WE HAVE A CORUPT FILE!!!!! WE HAVE LOST ALL OF OUR BOOKS CLEAR BACK TO MARCH CAN ANYONE SAVE US??????

By: Charlie

Charlie — Tue, 15 Dec 2009 21:11:14 +0000

Jay, I have installed 2009 R9 on Windows XP, Windows Vista and Windows 7 and have not had problems once the database server was properly updated. I’ve not seen an issue that relates directly to a particular version of the operating system. I will note, however, that I greatly prefer (at this time) the 2010 version as far as stability…

By: Westchaser

Westchaser — Tue, 15 Dec 2009 02:10:08 +0000

“Specifically, this issue applies to you only if you meet the following conditions: within QuickBooks the sum total of items in your Items List multiplied by the nubmer of vendors in your Vendor List equals more than 10,000.”

They can’t even spell NUMBER and INCONVENIENCE(see above “nubmer” and below “inconveninece”) so how does one expect them to write working, reliable software?

By: Jay

Jay — Fri, 11 Dec 2009 13:13:35 +0000

YES there are problems with R9 beyond simply not upgrading all computers on the network. First, I continue to get an error stating “there is an error with Quickbooks Database Manager” and it needs to close. I think R9 does not work well with the latest Windows XP/Vista update.

Second, the QB tech support guy thought that my data file was “corrupt” (even though it has been working fine before the update on all computers). After 6 1/2 hours with tech support(uninstalling and re-installing QB from disk and restoring online backup file), I still HAVE NO ACCESS TO QB! I was “escaltated”, but disconnected! A wasted work day. Tech support still thinks it is my file that is the problem (but admitted R9 is very “sensitive”- I’ll say….).

Finally, I uninstalled everything and am now running my 3 networked computers on R7. QB, please fix the update and let me know when it is released in a form that actually works.

By: Steve Fotos

Steve Fotos — Thu, 10 Dec 2009 19:59:24 +0000

Thank you Charlie. It certainly has been a bad couple of days, with much wasted time. I am not a computer neophyte and I maintain the networked 12 computers that we have here in a retail business. I am not an expert either. However, if I caused this much of a problem for any of my customers, I would expect to never see them again. I am looking around now for a way to migrate. I used Peachtree in a previous life and that is looking like a viable alternative now. It was more stable than this platform.

By: Charlie

Charlie — Thu, 10 Dec 2009 19:15:24 +0000

Steve, I have a few customers using 2009 R9 (most are using 2010), and I have my own installation of 2009 R9. I’ve not seen any of these problems. Can’t comment about Customer Manager Online as I don’t use that.

Some installations go wacky, even with 2010, 2008, and so forth. Converting from one major release to another can often be tricky. Some installations just don’t convert well for a variety of reasons. The R9 update should have been handled just like a conversion from 2009 to 2010, but many people didn’t start off right (because “automatic update” created a very bad situation). Once you get off on a bad footing, problems tend to cascade. Your situation is one of the bad ones. Sorry you had to go through all that.

By: Steve Fotos

Steve Fotos — Thu, 10 Dec 2009 16:47:38 +0000

Yes, i spoke too soon. I now cannot find my Customer Manager online service link in this new version of R9. Amazingly poor implementation….

By: Steve Fotos

Steve Fotos — Thu, 10 Dec 2009 16:24:50 +0000

Charlie, here is a more specific list of issues. First, after having installed the update I was unable to generate any of the PDF related invoices that I can usually use to e-mail customers out of the MS Outlook mail program. Second, although the information screen for my version of QB clearly indicated that the the version had been “upgraded” to R9, the system continued to generate install requests for R9. Third, upon spending two hours with a Tech rep at Intuit, we managed to disable my QB program because of the lack of compatibility between the R8 Database and the R9 database. This was a result of the rep trying to ‘back migrate’ me to R8 and then try a separate upgrade. So, at the end of two hours, I had no QB at all. I had to hang up and generate my closing invoices for that days shipments BY HAND. Finally, yesterday I spent an additional 2 hours on the phone with a different Tech Support rep who was able to uninstall all of the previous version and re-install the R9. It seems to be working ok, so far. This is one ugly beast of an “upgrade” process!

By: Charlie

Charlie — Wed, 09 Dec 2009 22:40:54 +0000

Corie, it is difficult, but see my followup article for some comments on “downgrading”. http://qbblog.ccrsoftware.info/2009/12/quickbooks-2009-r9-sales-tax-problem/

I don’t know if “downgrading” will recover your sales tax reports or not, I haven’t had my hands on a file that shows that problem so I can’t test it.