Comments on: QuickBooks 2010 R5 Update

By: Denise

Denise — Tue, 20 Jul 2010 15:30:18 +0000

i have windows 7 QB 2010. I e-mail invoices tom clients about 5o aday. Now all of a sudden my PDF invocies that I have e-mailed the clients call me and tell me they are blank. I have spent hours on support line .. useless.totally. I ahve uninstalled and re-installed twice. Suppoert told me it was my PC. I took it straight to Seattle to Microsoft as my son is an IT guy there. It is not my PC. We tried several patches to no avail. My bussiness relys on the invoices to be mailed. I am in Vancouver Canada so it is a Candaian Version of QB. Can anybody help me.. please

By: John

John — Sat, 17 Jul 2010 16:36:51 +0000

I’m using Windows 7 and my version of Quickbooks is the Pro edition.

By: John

John — Sat, 17 Jul 2010 16:33:40 +0000

I have uploaded the R5 update and it failed, so I followed the process as outlined on Intuits website and installed the installer. But when it comes to where I put in my Licence# and Product# it rejects them. I have a confirmation email from Intuit with these same numbers and I’ve double checked!!! Then when I try to contact Intuit on this I have to pay to get through, what a joke? Anyone else have this problem?

By: Charlie

Charlie — Wed, 21 Apr 2010 15:51:59 +0000

Liz, I’m sorry that you are going through this trouble. I don’t have enough information to be able to give you a specific answer. My gut feeling is that upgrading to Enterprise won’t resolve the issue, because the kind of error you are seeing isn’t what I would expect from a database capacity problem. There may be some other reasons to suggest upgrading to Enterprise.

I don’t know anything about what version of Windows you are using, what kind of computer you are using, and so forth. Or if this is a single or multi user setup. Sometimes when Windows gets “out of whack” you get very odd errors, and this seems like an issue in your Windows system somewhere. There are a number of ways that it could be approached, but they may involve either money or a lot of time. It isn’t something that can be resolved through comments in a blog like this.

You may want to find a local computer expert who can help with resetting your Windows system or finding a way to get around the issue. Of course, perhaps there IS an issue with the database itself. I just can’t tell without having my hands on your system…

By: Liz

Liz — Wed, 21 Apr 2010 11:50:26 +0000

QB support has all but given up on me other than to try to sell me Enterprise which accepts larger files. The exact message that I’m getting is “Borland Database Engine not installed. Can’t load Corel Address Book Service Provider.” Corel is my Word Perfect program – I’ve tried uninstalling it and the same thing happens. The performance of QB Premier 2010 is fine – runs fast and efficient other than this problem.

By: Charlie

Charlie — Tue, 20 Apr 2010 18:10:36 +0000

Liz, that is an unusual situtation. If you are talking to Intuit tech support, I don’t have much more to say at this time. Good luck!

By: Liz

Liz — Tue, 20 Apr 2010 15:57:40 +0000

Sorry. I can’t access them on the left side tabs that say “Customers”, “Vendors”, “Employees” or on the top drop down bars. When I click on these tabs it immediately brings up a screen that says Quickbooks has encountered an error and must be shut down and then says something about Corel Address Book. Then when I press the OK button the program shuts down. I uninstalled Corel WP but the screen is still popping up.

By: Charlie

Charlie — Tue, 20 Apr 2010 00:28:41 +0000

Liz, that isn’t enough to go on. You say you can’t access these lists, but then you CAN access them in dropdown lists…

So, where can not NOT access them? You don’t give us much to go on…

By: Liz

Liz — Mon, 19 Apr 2010 21:00:15 +0000

I just upgraded from QB Premier 2007 to QB Premier 2010 and spent 6 HOURS on the phone with tech support because I can’t seem to access my customer list, vendor list or email my statements to customers. The lists are all there as I can pull them up from the dropdown bars on invoices. I’ve also completed data verification and nothing seems to be wrong with my data. Tech is supposed to call me back at 5:30 pm tonight with some more options. They are insistent that something is wrong with my data – my files are large – but no problem with performance – I can’t afford Enterprise. Does anyone have any advice?

By: Charlie

Charlie — Mon, 01 Mar 2010 22:18:27 +0000

Syam, there are a lot of reasons why that might occur, but unfortunately it isn’t something that I can help you with through comments in this blog. This isn’t set up to be an interactive support forum. You might want to try the Intuit Community Forums. Or find a ProAdvisor who can help you (ProAdvisors have access to higher level tech support from Intuit).