Comments on: Does QuickBooks Bug You?

By: Kyle Woodbury

Kyle Woodbury — Thu, 15 Dec 2011 20:27:57 +0000

Here is one that drives us nuts… When creating an estimate if you enter a cost and a mark up, then change the qty the total does not match the each price (times) the qty. It is normally off by just a few pennies. It’s so annoying on large quotes to have to go through and double check everything with a calculator. Intuit claims it’s the way it should be, but I can’t see how anyone would want it this way…

By: Charlie

Charlie — Tue, 24 May 2011 20:54:14 +0000

Richard, I’m not aware of this as being a problem, which doesn’t mean that there isn’t one there. I’ve not seen this, other than in files that had some damage prior to the upgrade. There are a number of things that are very sensitive, and a lot of people have older files that may be damaged.

Yes, if you send your file to Intuit Data Services, there is a charge. That is the way they work.

I generally recommend that people deal with QBorNotQB (www.qbornotqb.com) when trying to clean up damaged data. They are usually faster and more accurate, and often cheaper. But again, there is a fee for that service.

By: Richard

Richard — Mon, 23 May 2011 17:45:07 +0000

I’m currently in a real mess. I waited until R6 was out before upgrading to Ver 11. As per experience, I made sure I did a solid verify and rebuild before upgrading. All went well for about a month, when we discovered that numerous customers accounts were getting trashed after entering in payments. The payment transaction INCREASED (!!) the amount of some invoices, and left huge credits on the customers account. Verify turned up thousands of errors, all identified as, according to Intuit tech support, missing links and orphaned transactions. The solution: do a rebuild. Problem: numerous attempts to rebuild have all failed. The routine crashes out each time at around 65%.

After numerous tech support sessions, it was concluded that we need to send the file to Intuit to handle the rebuild. I did this Friday. As the file was being uploaded, the tech informed me there would be a $750 fee for the ‘expedited’ service. I have a real problem with this, because after doing some searching around I’ve found our problems symptoms were being experienced by many other users.

So to my question – are you aware of any significant problems that Intuit is simply unwilling to acknowledge along these lines? If so, how do they have the gall to try and charge me to fix this carnage caused by programing flaws? I’ve been a QuickBooks user for close to twenty years, and this is really throwing me for a loop. Any insight would be greatly appreciated.

By: Mags

Mags — Sat, 16 Apr 2011 12:41:18 +0000

i am trying to exchange data from qbpos2009 with qb pr2008. when the update is finished, the balances on my customers are negative. this is a problem because i need to write letters of demand to customers who are owing but can not because qp gives incorrect balances.

when i checked the activity log i realised that all the receipts could not be sent to quickbooks because the is an ‘INVALID QUICK BOOKS TAX ELEMENT “”. I have tried to follow the instructions on how to correct this but i can not.
please help…. urgently

By: Tim

Tim — Tue, 22 Mar 2011 00:37:01 +0000

I also am having problems with sales tax in cash basis. Quickbooks should be reporting on payment date. Not invoice date. As a work around I change the invoice date to match payment date.

When will Quickbooks ever get this simple mess fixed??

By: Charlie

Charlie — Sat, 18 Dec 2010 20:45:09 +0000

Thank you for posting your comment, Jayson. See my article on this at http://qbblog.ccrsoftware.info/2010/12/problems-with-quickbooks-2011-release-r4/

By: jayson

jayson — Sat, 18 Dec 2010 13:33:27 +0000

I downloaded R4 PATCH for my quickbooks enterprise v. 11 yesterday and it affected my company file.and i called quickbooks tech support and ive learned that there was a glitch in the patch ..how can i resolve the issue?

By: Charlie

Charlie — Fri, 17 Dec 2010 00:18:26 +0000

Curtis, I don’t believe so. Take a look at the Transaction Pro Importer and Exporter tools, they might be able to help.
http://qbblog.ccrsoftware.info/2010/01/importing-quickbooks-transactions-with-transaction-pro-importer/
http://qbblog.ccrsoftware.info/2009/06/exporting-quickbooks-transactions-with-transaction-pro-exporter/

By: Curtis

Curtis — Tue, 14 Dec 2010 22:52:00 +0000

QBPRO2010 Export Customer Data to Excel. I need to clean up misconfigured billing and shipping addresses and want to do this in Excel, but without having to edit each individual cell. Can I export customer data as as space-delimited file so that it separates each word into a separate cell?

By: Deb Adams

Deb Adams — Tue, 21 Sep 2010 21:55:42 +0000

QB 2010 Sales Tax Liability report – cash basis is using invoice dates. Cash basis should be using payment dates. I proved it to QB support last week. Finally got them convinced to escalate it to software development…but no guarantee they will fix it. So I’ve been reporting my sales tax wrong from the beginning. And since I get partial, and early and late payments all the time for invoices (brides are fickle), it’s a stinker to do sales tax manually since I can’t rely on the integrity of that report. Hate to think what it’s going to take when my business really takes off.