Comments on: QuickBooks 2009 R11 Update: Fixes PDF Printer Problems with 64 Bit Systems

By: Charlie

Charlie — Tue, 12 Oct 2010 20:02:28 +0000

Beyond this update, no new PDF news for QB 2009. I doubt that you will get support for XP Pro on a 64 bit system. That operating system is a pain in the neck, and many products won’t support it. I never recommend that anyone use XP on a 64 bit system…

By: JanneZack

JanneZack — Tue, 12 Oct 2010 17:26:19 +0000

Hast the QB PDF Converter printer issue been fixed for QB 2009 operating on new 64 PC running xp pro?

By: Charlie

Charlie — Thu, 27 May 2010 15:18:31 +0000

Bill, all I can say is that for me, R11 fixed the problems. Without my hands on your system I can’t say much else…

There is a lot of variation in 64 bit systems. I found that a lot of problems went away when I looked at all my other system drivers and made sure everything was upgraded to a 64 bit version when possible.

By: Billi

Billi — Wed, 26 May 2010 17:48:12 +0000

I was running QB 2009 R11 on Windows 7 64 bit and was not able to print at all to my printer from QB. I was getting the same error message- print driver host for 32 bit applications stopped working. I researched online and tried all of the fixes I could find but none worked. Finally after much time and frustration, I uninstalled QB and did not install the R11 update. I had to open a old QB company file since my recent file had already been updated to R11. I can print anything out of QB now (R7). Only problem is, I now have to go back and find the most recent QB company file in R7 and re-enter my data to bring my books up to date. What a pain!

By: Charlie

Charlie — Thu, 06 May 2010 22:06:32 +0000

Laurie, you don’t give us much to go on – do you get an error message, or what?

By: laurie

laurie — Thu, 06 May 2010 20:37:02 +0000

I downloaded 2010 qb webpatch for my premier. Premier was very slow but I had no problems emailing invoices. Since the download, I cannot email invoices? Any ideas?

By: Jon

Jon — Wed, 14 Apr 2010 15:41:39 +0000

R11 did indeed fix my printing issue. I just installed it about an hour ago and have successfully emailed a few test invoices, printed a few invoices and reports, etc. That said, I’m going to wait until a week or two of “normal use” before breathing a sigh of relief!

Thank you Charlie for this blog post, by which I discovered this fix. I would not have discovered it otherwise b/c this was such a dealbreaker for me that I had moved my QB files/install from my Vista 64 bit machine to a separate 32-bit machine running XP that I used soley for QuickBooks. I had to have a separate computer just for QB! Since I was using that, I didn’t have the issue and even though that separate computer upgraded to R11 I had no way of realizing this would fix the problem on the 64-bit computer since I had given up on that.

For others’ reference, I am running Vista Business SP2 and QuickBooks Pro 2009 on a 64-bit machine, and its now working after the R11 upgrade. It had been so long though that I had to do a couple of prior upgrades first just to get to R11.

By: Ian

Ian — Wed, 07 Apr 2010 05:30:02 +0000

Hi Charlie,

R11 did not fix our PDF printing problem but I managed to get it working anyways including getting passed the Visual C++ error. Hopefully my comments can help some other people.

We are using QB Ent 2009, R11 update did not fix our PDF printing issue. System is a Server 2008 (not R2, Vista comparable) x64 terminal server.

I snagged the updated qbwpr32.DLL file from one of your previous links: http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/898690 (it is only listed for QB 2010, they assume the latest patch cures all in 2009 apparently) and stuck it into my QB program folder, followed instructions through reboot, and I got the Microsoft Visual C++ Runtime Library error you mentioned people hitting previously.

Having seen this error (look in the server event logs – SideBySide error) I immediately rushed out and grabbed Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) (thinking for my x64 system) and it still failed, but then I read the error log more carefully and found it was looking for the x86 version of the C++ stuff (probably because QB is x86) so then I grabbed Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) and QB loaded correctly.

I still had problems with saving to PDF, investigated the ‘new’ QB PDF printer and it was on LPT1 – moved to NUL: and it worked just fine after clearing out the failed prior print to PDF attempt (delete job, end splwow64, reboot spooler, etc).

Now all my Save to PDF and emailing as PDF works properly – yay! Only problem I have now is that QB throws an application crash error every time I exit, but other than being annoying it doesn’t seem to be affecting anything. In this case I think everyone’s just more happy to be able to email PDFs again.

By: Charlie

Charlie — Mon, 05 Apr 2010 00:22:16 +0000

Robert, I’ve not seen that, so I can’t really say. Try uninstalling the printer, see if that changes things. I’d have to have my hands on the system to see what is going on…

By: Robert

Robert — Fri, 02 Apr 2010 02:41:01 +0000

Hi Charlie,
You helped me out last year when this 64 bit problem first happened to me. I have a different problem now. Since installing a wireless printer, I am now having problems e-mailing forms on a 32-bit computer running Vista. I am able to print just fine but computer locks up and closes quickbooks pro 2009 as soon as e-mail is sent (the e-mail does actually get sent first) and the PDF estimate is able to be viewed by recipient, but am getting tired of restarting QB after every e-mail. Could this really have to do with the new printer installation somehow? BTW, I have never upgraded in the last year or more since I heard it would probably undo your fix on the 64 bit system we have. Again, this is a 32 bit system I am having problems with. Thanks again.