Comments on: FAQ:How to Turn Off Live Community in QuickBooks

By: Murray McEwan

Murray McEwan — Tue, 13 Mar 2012 22:31:37 +0000

Yes, correct, I am using the Canadian version

By: Charlie

Charlie — Tue, 13 Mar 2012 17:24:50 +0000

Murray, I’m guessing that you have the Canadian version? This article refers to the US version, and often we see that the Canadian version differs from what we have down here. I’ll note that in the US 2012 version this has been changed quite a bit, and this is no longer an issue. But that update hasn’t hit Canada yet.

By: Murray McEwan

Murray McEwan — Tue, 13 Mar 2012 16:58:40 +0000

I had this problem spring up on me when I installed quickbooks 2012, and I was infuriated by it. I kept mucking around and did seem to fix it by fiddling with the ‘save current desktop’ options. I think maybe you have to turn the live community off as suggested above, then opt for One window, and Save current desktop as the only items to be checked.

When you restart QB, then the Save current desktop option reverts to Keep previously saved desktop, but that is ok at that point because your desktop should now be clear.

It may be that the saving of the previous desktop is what keeps bringing the Live community back. But if you save the current desktop once, with Live community off, then it might fix the problem.

By: Charlie

Charlie — Mon, 19 Dec 2011 17:42:03 +0000

Well, Nick, it works for me and most people – but some versions/editions/releases of QuickBooks have some bugs in them that create some issues. Note that this article was written in 2010, and the screen is from QuickBooks 2010. You should be on the R14 release for QB 2010, as older releases have bugs.

QuickBooks 2012 handles this issue in a different way. But, it is similar, and it works for me.

By: Nick Rego

Nick Rego — Mon, 19 Dec 2011 12:57:15 +0000

Nice advice – too bad it does not work