FAQ:QuickBooks Cannot E-Mail Voided Transactions

| May 21, 2010 | 3 Comments

A reader blog asked “What can I do if QB does not allow me to save changes to the Voided invoice?  When I select “Save & Close” it warns “This transaction is a voided transaction. You cannot e-mail voided transactions”. I am unable to save the voided transaction as it will not close and save the changes

In this case, he had that invoice marked as “to be emailed”. In the lower left corner, un-check the box “to be e-mailed”, and that problem goes away.

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Category: FAQ, Invoicing

About the Author (Author Profile)

Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70’s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the Accountex Report blog, as well as his California Wildflower Hikes blog.

Comments (3)

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  1. L Ryan says:

    This doesn’t work in QB 2015: “In this case, he had that invoice marked as “to be emailed”. In the lower left corner, un-check the box “to be e-mailed”, and that problem goes away.”In QB 2015 there is no place to check or uncheck “to be emailed”. I’ve changed the notification preference from “email” to “none” and still get the message.

    • Charlie says:

      Well, that was what you did back in 2010 when this article was written. Since that time, Intuit has changed the user interface to move things around. HOWEVER, the concept still applies. With newer versions, such as QuickBooks 2015, instead of a box in the lower left corner, they now have an “Email Later” check box in the “ribbon” at the top of the form, on the “Main” tab. Uncheck that box, you can save the voided invoice.

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