Comments on: QuickBooks Service Outage – Affecting Online Apps

By: News Flash – QuickBooks Service Outage Update | Free POS + $500 cash!

News Flash – QuickBooks Service Outage Update | Free POS + $500 cash! — Wed, 20 Jul 2011 04:56:15 +0000

[...] Russell and Michele Long posted some useful information on their wonderful QuickBooks blogs, Practical QuickBooks and Long for Success, and Intuit president & CEO, Brad Smith, shares the following [...]

By: Charlie

Charlie — Wed, 21 Jul 2010 15:50:47 +0000

Folks, I’m closing comments on this article – the discussion continues at http://qbblog.ccrsoftware.info/2010/07/quickbooks-service-outage-repeat/

By: Charlie

Charlie — Wed, 14 Jul 2010 19:04:33 +0000

QB Online too? Wow, incredible. Some services are not out, though, just some. Word is that it is a “commercial power outage” and that things are coming back online, but we’ll see.

See my followup on the latest outage at http://qbblog.ccrsoftware.info/2010/07/quickbooks-service-outage-repeat/

By: SaA

SaA — Wed, 14 Jul 2010 18:44:29 +0000

QB Online down AGAIN today. What happened to redundancy? and 99.9% up-time? WT? I’m done with them!

By: Simon

Simon — Wed, 14 Jul 2010 18:36:08 +0000

QUICKBOOKS HAS ANOTHER POWER OUTAGE! 7/14/2010 NOTHING IS WORKING TELEPHONE INTERNET NOTHING! WAS BUYING QUICKBOOKS REALY WORTH IT? IVE ONLY HAD IT FOR TWO MONTHS AND ALREADY EXIERENCED TWO HUGE PROBLEMS WITH THIER COMPANY OUTAGES?

By: T.

T. — Wed, 23 Jun 2010 19:37:14 +0000

Quickbooks has suddenly decided to not recognize my email address as a user although I’ve used this address for the past couple of months. What to do?

By: Charlie

Charlie — Thu, 17 Jun 2010 20:17:00 +0000

Debbie, as far as I understand it, everything should be working now. What specifically can’t you do?

By: Debbie

Debbie — Thu, 17 Jun 2010 18:31:58 +0000

I can’t get onto any of my quickbook online applications. this infuriates me that they don’t have an answer as to how long before i am up again. I am at a standstill since I can’t even charge credit cards.

By: Charlie

Charlie — Thu, 17 Jun 2010 16:34:11 +0000

Dan, what services are not available to you? Everything I use is back online – but I don’t use a lot of the online services from them so that isn’t a good test…

By: Dan

Dan — Thu, 17 Jun 2010 16:19:26 +0000

This going on 40 hours now and it infuriates me that QuickBooks does not provide an eta for when the problem will be resolved.
I think there is a much bigger problem then that is why it’s taking so long to fix. Furthermore, I think they are whitewashing the severity of the problem by not being more forthcoming with information about it.
I mean come on, a “routine maintenance” issue and “power outage”?
It doesn’t take that long to fix those types of issues.

There will have to be some recompensation for lost time and lost business, though I’m sure Intuit will act like this was only a tiny baby minor blip..That’s why they are hiding the true nature and severity of the situation from its customers.