Comments on: Repair Damaged QuickBooks Files with the QuickBooks Company File Diagnostic Tool

By: Qyiaucau

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By: Charlie

Charlie — Thu, 23 Sep 2010 18:02:08 +0000

Trevesa, I don’t work with QuickBooks POS at all, so I really can’t help there. I highly recommend Steve Greent at http://www.sdgbs.com/default.asp for POS support, he is a nationally known QBPOS expert. Note that you will have to pay for support from him.

By: Trevesa

Trevesa — Thu, 23 Sep 2010 01:22:30 +0000

Im having the same problem as Eugene with one particular receipt that cannot be exchanged from point of sale to financial. I check it and realized that the total receipt was 39.53, the amount tendered was 50.00 and the change given was 8.97. Ofcourse, the change given was supposed to be 10.47, which made the figure off by 1.50. Why did quickbooks calculate the change given incorrectly, or is it a mistake by the cashier? How can this be fixed? I need this receipt to transfer to financials correctly and as soon as possible. This also needs to be avoided in the future. HELP PLEASE!!

By: Charlie

Charlie — Thu, 17 Jun 2010 20:17:50 +0000

Eugene, I’d have to have my hands on your file to be able to give you an answer about that.

By: Eugene Monnig

Eugene Monnig — Thu, 17 Jun 2010 19:36:29 +0000

We run QB POS in conjunction with QB. When we bought it in 12/2006 it was pretty buggy and over the 1st Q of 2007 we were constantly on the phone with India. Each fix made it worse and as we were about to throw it overboard, all the big problems were fixed. The remaining artifct is this jumble of two transactions that were somehow conjoined. What could we use to fix this?

Here’s the journal entry from 3-31-07 that I see everyday.

Read receipt #3815 created on 3/31/2007 for $41.96.
Receipt #3815 created on 3/31/2007 has unbalanced payment.
Receipt #3815 created on 3/31/2007 is skipped from processing.

Any ideas?

Eugene Monnig

By: Charlie

Charlie — Thu, 17 Jun 2010 03:51:06 +0000

VS Lingam: Take a look at the Canadian version. I don’t know if it will do what you want, but it is much closer to the US code than the Australian code. From a programming standpoint, I find the Canadian and US versions the same (with a few variances) while the Australian version has lots of omissions that create problems for addon products…

By: VS Lingam

VS Lingam — Thu, 17 Jun 2010 01:07:40 +0000

Charlie,

Thank you for the reply.

I, and many users here in Singapore, have been frustrated with the support provided by the Australian folks. Reported bugs go unaddressed. They hardly respond to queries.

The only reason why we use Aus version is because it supports GST (or VAT). No other country version of QB is sold here (or in Malaysia) in retail stores. Do you know of any plans for the US version of QB to support GST/VAT?

Notwithstanding the above, I still rely on your website for a lot of tips and useful info on using QB. Thank you for your easy-to-understand website.

By: Charlie

Charlie — Tue, 15 Jun 2010 15:39:44 +0000

VS Lingam: I don’t know if it will, and I’d be a bit nervous about relying on it. You should talk to the Australian developers about this.

On one hand, the Australian version shares it’s roots with the US version.

On the other hand, there are significant differences betwee the US and Australian versions, and they are maintained (as I understand it) by different companies.

I wouldn’t want to rely on it myself in your situation.

By: VS Lingam

VS Lingam — Tue, 15 Jun 2010 08:05:30 +0000

Charlie,

Tks for the great tip.

Just one question. Does “QuickBooks Company File Diagnostic Tool” work with the Australian version of QB? Unfortunately I do not have any samples of problem files to send to you for testing. Tks.

By: William "Bill" Murphy

William "Bill" Murphy — Mon, 14 Jun 2010 22:28:51 +0000

Charlie – as always you are ‘right on top of things’. Intuit just officially released the new tool, that so many of us have been crying for (for years), just today and here you are with a prompt review (at least a preliminary review) even though you have not yet give it a thorough testing with a error-filled file. Don’t worry, I have several pre-fix copies of files that have been repaired over the past few years ‘the old fashion’ way upon which I can give the new tool a workout.

I do wish the Intuit website gave a ‘complete’ list of the error codes the tool was designed to fix and upon which the new tool should be used, but with the exception of the -6130,0 error listed, they have failed to provide this kind of ‘critical’ information.

Once again, thanks for always being on-top-of the game and giving us your review and opinions.

William “Bill” Murphy