Comments on: QuickBooks Service Outage – Repeat

By: Charlie

Charlie — Wed, 21 Jul 2010 15:41:36 +0000

I think that this outage (July 20/21) is just QuickBase…

By: A VERY frustrated QB client

A VERY frustrated QB client — Wed, 21 Jul 2010 01:29:12 +0000

And here we go again. WTF. Ugh.

By: Ruth Perryman

Ruth Perryman — Thu, 15 Jul 2010 14:40:27 +0000

Just wanted to mention that POS merchant services and the Paycycle version of Intuit Online Payroll didn’t go down either time. I don’t know how that plays into what’s going on, but it’s interesting.

By: SaA

SaA — Wed, 14 Jul 2010 22:54:35 +0000

Real data centers have multiple DS3 data lines, so that if a major carrier cable is cut or damaged, traffic can be routed to other carriers. Most have several feeds for electric services. They also have battery rooms and backup generators. They also deploy mirror sites. It would seem that Intuit has none of these. In light of the major outage in June and the assurances from management that this would not happen, 300,000 users will surely be reconsidering use of their services. This Intuit QB service outage is simply irresponsible and inexcusable.

By: Charlie

Charlie — Wed, 14 Jul 2010 22:49:09 +0000

Cynthia, I don’t think that the problem you had was related to this outage, but I can’t say for sure. I think that this problem occurred just today…

By: Cynthia

Cynthia — Wed, 14 Jul 2010 22:45:04 +0000

Thanks for posting again Charlie. I ran into a problem yesterday trying to send an accountant’s copy of a data file to the client’s CPA through the Intuit exchange. I hope that it was because of the power issue…. not another problem. I haven’t used that for many months… and of course…. the time I needed it most was when it didn’t work. Shucks and oh well….

By: Charlie

Charlie — Wed, 14 Jul 2010 20:53:59 +0000

Michelle, not OR, but AND. Generators are important, but a mirror site is also important. You could have some sort of failure that a generator can’t handle (cable into the facility cut, for instance).

By: Michelle Long

Michelle Long — Wed, 14 Jul 2010 20:45:46 +0000

I’m surprised that a power outage can bring them down. It seems pretty basic that there should be backup generators (that run on gas) or a mirror site as you mention in #4. I’m amazed that it happened again…so soon. We need answers and more importantly action! Power outages are not that uncommon — they should be prepared for it.

By: Charlie

Charlie — Wed, 14 Jul 2010 20:29:12 +0000

This doesn’t look to be as big a service outage as before. Services are slowly coming back on line, although at this moment some are still off…

By: Dennis Holck

Dennis Holck — Wed, 14 Jul 2010 19:57:17 +0000

Point number 4 is the one I am struggling with. Why would Intuit, who is working more and more on becoming a Software as a Service company, rely on a single location subject to power failures, natural disasters, etc? It seem pretty irresponsible to NOT have that mirror location far far away from the primary.