Comments on: QuickBooks 2010 R8

By: Charlie

Charlie — Thu, 23 Sep 2010 20:10:10 +0000

Scott, a couple of comments.

Windows 7 and 64 bit systems are a tough environment – there are a lot of variables that can come up that make things work in different ways. I spend a lot of time working with people in these environments – there isn’t a single answer that works for everyone. As a software developer, I disklike W7 and 64 bit systems.

You might not want to hear this, but QuickBooks 2011 is going to get around a number of the problems, because it gets rid of the printer driver from Amyuni that is the root of many problems. See my article on this at http://qbblog.ccrsoftware.info/2010/09/quickbooks-2011-and-pdf-printing-finally-fixed/

I can’t diagnose your particular system through blog comments. You say printing problems in addition to emailing, so there may be a couple of things going on (HP printer drivers are really an issue in 64 bit systems, if you have one of those kinds of printers). However, take a look at the PDF issues discussed in this article, particularly the “Method 1″ approach later in the article. That has helped some people even though it was written for older versions of QB on Vista: http://qbblog.ccrsoftware.info/2008/10/solving-quickbooks-problems-on-64-bit-vista/

By: Scott Vincent

Scott Vincent — Thu, 23 Sep 2010 19:49:11 +0000

I am having issues with printing and emailing the same as those unfortunate souls above. I have spent HOURS reading BLOGS and DAYS trying to get an educated reply from INTUIT.

I am running W7 Ultimate 64-Bit, QB 2010 Rev R8P which was already updated automagically to the current version. Reinstallation of QB 2010 and manual install of R8 has failed to correct the issue.

This is now impacting my ability to maintain my business records. Paper is not cutting it anymore.

Help please.

By: Charlie

Charlie — Wed, 08 Sep 2010 22:10:12 +0000

Kim, if you are using QB Canadian edition, I’m not sure that it will work at all with Office 2010. If you have a US edition I’m still not sure that you get full compatibility with Office 2010. Don’t throw out the computer, get a copy of Office 2007. At least for the time being.

By: Pepsik133

Pepsik133 — Wed, 08 Sep 2010 20:30:26 +0000

Hello Charlie

So now that I have spent 5 hrs going over blogs etc about this
emailing invoices issue …and error saying i could not print to printer etc.. I am totally confused on what to do.
I have Quickbooks 2010 R5(purchased at Future Shop Canada) as well as Outlook 2010 and Office 2010 student & Home . I can print invoices but i cannot email them.
Pleaseeeeee help me… I am about to throw a brand new 1000$ comp and all its $1000 excesories through our window! I have autoupdate on and it says all is upto date with quickbooks..and even tried R8 download and after it told me there was no quickbooks on my puter!! lol..
Thanks Kim

By: Charlie

Charlie — Tue, 31 Aug 2010 18:52:49 +0000

Brad, glad it worked for you – I don’t have a solution for the naming issue. No way to control it that I’m aware of. Other than to save as a PDF and manually attach it to an email yourself.

By: Brad

Brad — Tue, 31 Aug 2010 17:58:36 +0000

Charlie – now that thats working any solution for the naming of the PDF that gets attached. Mine all end up as the full path name like:

C__Users_Brad_AppData_Local_Temp_Inv_10158_from_Brad_.pdf

By: Brad

Brad — Tue, 31 Aug 2010 17:52:08 +0000

Charlie Method 1 you posted did fix the issue for me. I just looked to see what PDF converter my pc was trying to use 2.0 or 3.0 (mine was using 2.0 and I followed method 1 for that printer. Worked GREAT. I wonder if setting the printer to null as suggested in the other article may have worked if I had rebooted (i didn’t). Either way with method 1 and a reboot it seems to be working for me now and best I leave it alone. Thanks for the fast reply and all the info. Hope this info may help someone else!

By: Charlie

Charlie — Tue, 31 Aug 2010 16:28:24 +0000

Brad, the article you refer to has a note that says that a later update resolves that issue. The DLL solution won’t help you with R8.

I don’t have the problem with my 64 bit Windows 7 system using Office 2007.

The QuickBooks web site on Office 2010 specifically omits saying that Office 2010 Outlook is compatible at this time. They pretty much are saying that it won’t work. I don’t have a fix for that.

Some people have gone back to an older article (http://qbblog.ccrsoftware.info/2008/10/solving-quickbooks-problems-on-64-bit-vista/) and tried the “Method 1″ fix listed there, and had some success. But I can’t say that it will apply to your situation. Office 2010 is just a big problem for Intuit at this time.

By: Brad

Brad — Tue, 31 Aug 2010 16:10:41 +0000

Charlie – One last note: I tried your article http://qbblog.ccrsoftware.info/2010/01/quickbooks-2010-and-2009-pdf-printer-problems-with-64-bit-systems/ however there is no DLL available anymore as thye say it has been fixed in a an update.

By: Brad

Brad — Tue, 31 Aug 2010 15:59:08 +0000

Charlie – with the R8 update on Win 7 and Office 2010 64bit system the error of no default mail client went away, but when trying to send forms to email it just hangs as the Quickbooks PDF Converter 2 and 3 do not fulfill the print job.

Any thoguhts?