Intuit Data Protect Update 1.25.21.4004

| June 27, 2011 | 4 Comments

Intuit has released an update to Intuit Data Protect that fixes a problem that some people have run into. It also provides some additional internal diagnostics. These updates SHOULD be pushed to your system if you have enabled Automatic Updates, but you should check to be sure that you have it. 

  • If the location of your company file was in a folder that had a long path – such as a very large folder name or a folder that was nested many levels, the backup would fail with a “path too long” exception. This is fixed.
  • There is an error that can occur in some cases (a “Null Reference Exception”) that may require tech support assistance to fix – this release of the program adds some additional diagnostic information to help the support staff.

This version is 1.25.21.4004. How do you know if you have the most current version? Right click the Intuit Data Protect icon in your system try, and select “About Intuit Data Protect”. The version will be displayed.

What if you don’ t have the latest version?

  1. Run QuickBooks.
  2. Select the “Help” menu, then “Update QuickBooks”.
  3. Click the “Update Now” tab. 
  4. Make sure that “Data Protect” is checked as part of the updates.
  5. Select the “Reset Update” checkbox and click “Get Updates”.
  6. Once the updates complete, close the window and close QuickBooks. 
  7. Right click on the Intuit Data Protect icon in your system tray, and select “About Intuit Data Protect” and take note of the version you are running now.

If you have version 1.15.21.4008 or higher, click the “Update” button and follow the instructions that are displayed.

If you have an older version it is a bit more complicated to install the update.

  1. Right click on the Intuit Data Protect icon in the system tray and select “Exit Intuit Data Protect”.
  2. Open Task Manager and verify that IntuitDataProtect.exe and IBUEngHost.exe are not running. End Task on them if they are.  
  3. In Windows Explorer locate the following folder:   
    • Windows 7 or Vista: C:\ProgramData\Intuit\QuickBooks 2011\Components\DataProtect\OCD
    • Windows XP: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 2011\Components\DataProtect\OCD
  4. Move all of the folders that you find in that locatin to the following location:
    • Windows 7 or Vista: C:\Program Files (x86)\Common Files\Intuit\DataProtect
    • Windows XP: C:\Program Files\Common Files\Intuit\DataProtect
  5. Open QuickBooks and click the “View Details” link under “Backup Status” on the Home Page to launch Intuit Data Protect.
  6. Right click the system tray icon for Intuit Data Protect and choose “About Intuit Data Protect”, and verify that you have version 1.25.21.4004.

Category: Program Updates, QuickBooks 2011

About the Author (Author Profile)

Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70’s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the Accountex Report blog, as well as his California Wildflower Hikes blog.

Comments (4)

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  1. Marjorie Sovec says:

    I have QB Pro 2011. Automatic updates was checked & I went to options and made sure data protect was checked (which it was).However, I chose run update to be safe. I have 2 questions:

    1. Where can you find the version # — it is not under About QB like most programs.

    2. How do I get the “data protect icon” on my taskbar? It is not presently there.

    Thank you.

  2. Charlie says:

    Marjorie – for the revision of QuickBooks, press the F2 key to see the product information window (see my article on this at http://qbblog.ccrsoftware.info/2010/05/faqhow-can-i-tell-what-quickbooks-revision-im-using/ )

    For Intuit Data Protect – this is an extra-charge feature (unless you are a subscriber to the “Plus” program), so if you don’t have the icon you might not have payed for this feature. In your “Home” window in QuickBooks in the right column there is a “Backup Status” section – if it says “Activate Intuit Data Protect” then you have not purchased the product yet.

  3. Fred says:

    I just burned an hour of tax season productivity dealing with persistent Qbooks 2011 online auto backup that would not close, preventing use of the file. Google Ace utilities and download free trial, run auto-start manager and deselect various Qbooks operations taking memory – also see file properties to locate files and delete. If Win7OS you will need to take ownership of the root drive via security tab, advanced settings plus change rights. Ignore new dialogue that insists you re-install Qbooks – keep selecting ignore and the file is accessible once again. My partner and I will look at becoming Intuit-free after April; it can be done. Tonight is the tip of the iceberg regarding a software firm that views CPAs as compliance flunkies fit for constant repeat revenue and growing intrusions.

  4. EthanGreg says:

    I had the similar problem and faced it a lot of times. I often solve this type of problems using “Long Path Tool”. It helped me in solving this error and all related errors.

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