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QuickBooks Loan Manager and Internet Explorer 9 Problem FIXED

| October 5, 2011 | 27 Comments

When Internet Explorer 9 first came out, QuickBooks users wondered if we would have problems with it. The answer was Almost no, but there are some issues. For the most part, current versions of QuickBooks work fine with Internet Explorer 9, with some small exceptions. The one that I heard about the most was that Loan Manager would not work. Well, Intuit has a fix!

This article was updated on 5/30/2012, see the notes at the bottom

The Problem

When IE9 first came out, if you tried to run the Loan Manager program you would get an odd error message. Here is what you would get with Quickbooks 2011 (from my article Can QuickBooks Keep Up with Microsoft?).

QuickBooks Loan Manager and Internet Explorer 9

When QuickBooks 2012 first came out we got something different – no odd error message! A window opened that told us to click on a link to fix the problem. I thought this was great!  But, disappointment – the “fix” in the Intuit Support web site was “delete Internet Explorer 9 and go back to Internet Explorer 8″. UGH!

Now There Is A Fix

Intuit recently updated their KB article (http://support.quickbooks.intuit.com/support/Articles/SLN41870) to provide us with a “registry patch” program. I generally prefer to avoid these kinds of patches unless I know what the exact change is. What is being changed, and will it affect OTHER programs?

Unfortunately, I don’t know what this patch does specifically, but I’ve tried it on several test systems and it looks like it works, without any bad side effects.

Essentially, you make sure that QB is not running (on your desktop, in the background), you run a small executable that you download from that KB article, then it is fixed!

I have to say that I am surprised that they could fix this – I thought that they would have to totally rewrite Loan Manager, and I didn’t think that they were going to do that. So, Thanks Intuit!

Update 11/28/2011: Some people still have a problem – see this QuickBooks and Beyond article for some further steps to take.

Update 5/30/2012: Intuit has updated the KB article to remove the registry patch. For details see my article in QuickBooks and Beyond.

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Category: General Tips

About the Author (Author Profile)

Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70′s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the QuickBooks and Beyond blog, as well as his California Wildflower Hikes blog.

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Comments (27)

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  1. Joanne Baker says:

    Charlie,

    Thanks for posting this. I depend on Loan Manager and I’m glad it is fixed now. Next, if they would give us the ability to classify the transactions in loan manager …

  2. Charlie says:

    You are welcome, Joanne. It’s funny, when I brought up Loan Manager with one of the product managers at Intuit, he said that they didn’t think that it was something that many people used…

  3. Michele says:

    Maybe what the product managers at Intuit need to understand is that the features that don’t get used are the ones that don’t work, or alwasy seem to require additional work to maintain, or cause unforseen issues. Loan manager is a GREAT feature, but why do you have to find out by accident that it is a separate file that requires “special” treatment should you move the .QBW file. Things like that turn users off and it’s easier to avoid using the feature then always having to “maintain” it.

  4. Charlie says:

    Nice point, Michele. Note that this is ALSO an issue with the new Doc Center in QuickBooks 2012, and with the new “Inventory image” feature in Enterprise V12.

  5. Soga Awobajo says:

    Thanks as always Charlie! Though not related but just wondering if you know anything about Intuits intentions regarding R8! Am still being bothered by the pesky dialog box to update! No dice. Yes, you did advise to check an earlier post to turn off the troublesome dialog box. Its just that the procedure stated there didn’t just work for me. Must be doing something wrong or its because am using (x86) Windows OS? Wish they will just go to R9 to solve whatever the R8 problem causes! Thanks

  6. Charlie says:

    Sorry, Soga, I don’t have any info on an R9 release at this time. Sometimes I get advance notice, sometimes I don’t. As soon as it comes out I’ll let people know, although that notice will probably come out on my other blog (where most of my new writing is going) at http://www.sleeter.com/blog/

  7. Mindy says:

    A couple of weeks ago the print driver for Google Chrome stopped playing nice with my client’s QB Online check printing capability. There is just no way that we can print a check and have it line up correctly. Then Chrome stopped being able to print my email via webmail (sbcyahoo). I don’t have time to fix it, so I just use Firefox now, and it works as advertised. Have you heard of others having Chrome issues with QBO?

  8. Charlie says:

    Mindy, sorry, I’ve not heard anything specifically about that situation. I have heard, off and on, that Chrome tends to not work as universally as Internet Explorer and Firefox.

  9. Tatyana says:

    I have to put all information again in Loan Manager 2012. All my data in quickbooks, but not in loan manager!

  10. Ian says:

    Just wanted to throw my 2 cents in. It is obvious that Intuit just plugged loan manager into QB without really integrating it. If they did it would not need the special file handling. Loan Manager is a great tool but now that IE9 has killed it for most versions…they should just take it out…or properly integrate it. I tried the fix mentioned but still it does not work. I give up. Thankfully I printed all my loan info before I did the IE9 update. I really wish Intuit could really hear our frustration rather than adding a new feature…fix the old ones!!!!

  11. Ian says:

    Oh yea…one more thing….Why in the heck does Loan Manager care what version your IE is anyway….they didn’t even use duct tape to attach this tool…hint…bubble gum is not as sticky as you think! Don’t glue software with it!

    • Charlie says:

      Ian, you are right that Loan Manager is developed in a different way. It was written by a different group of people, not the regular Intuit devs (I’m wondering if it was written by an outside company, perhaps?). It uses a very old Visual Basic technology where QB itself is in C++. Very different. I don’t think that they are in any rush to rewrite it because they don’t see it as something that many people are using, so it is low on the priority list. As far as IE9 – that is an issue with IE9 itself. IE9 is abandoning compatibility with very old Microsoft programming technologies, so you will find that there are other products on the market that will no longer work with it. I can’t think of any commercial products like this – I’ve seen it in a lot of in-house developed products that several companies use that they hadn’t updated in many years. So to a degree, the issue is Microsoft abandoning support for old technologies. And, of course, Intuit hasn’t updated this very old product.

  12. John says:

    It still didn’t work for me until I uninstalled IE9 and only use IE8. If they have a fix, it obviously doesn’t work for everyone.

    • Charlie says:

      The KB article I referred to also has some info about compatibility modes in IE9.

      I’ll note that there have been QB updates since this article was written, several have said that they fix this problem. So you want to make sure that you are using the most up to date release of whichever QB product you have.

      In spite of all that – yes, on some systems, this still doesn’t work. I have one system where it does, one where it doesn’t, and I can’t figure out the difference between them. Load Manager is just an old, old product and it needs to be rewritten entirely.

      • Jim Seymour says:

        Using the same QB file, mine works fine on a Windows 7 32 bit machine but not a Windows7 64 bit machine. Maybe this is really a Windows 7 Issue??

        • Charlie says:

          Jim, the blame can be laid at the feet of many different people. Sure, it could be Microsoft’s fault, with Windows 7 and Internet Explorer 9. They aren’t supporting old, old technologies that programmers used a decade ago to create programs. As time goes on, they start to “sunset” some technologies that are just old, insecure, cranky. But it is their fault that they aren’t totally backward compatible.

          Also, you can blame Intuit. Loan Manager is written using some very old technology, and they just don’t see any reason to rewrite this very old program to use modern technologies. So you can say it is Intuit’s fault for not updating the program so that it doesn’t use old technology that is losing support.

  13. Lanoit says:

    Can you setup a daily or weekday payment period in QB 2012 Loan Manager?

  14. Lindsay says:

    Now that the Loan Manager is working again, I have been making payments without it. Should I abandon using the Loan Manager, since the financial information, payments, balances are not up to date? Would I have to delete the previous payments that are already reconciled in my checkbook? Or is there an easier way?

    thanks, lindsay

    • Charlie says:

      Wow, Lindsay, those are very good questions, but I don’t have a simple answer. This may be something that you have to bring to a financial advisor who can work with you and QuickBooks. I would have to see your file to know what the impact is (any of these dealing with prior/closed financial periods, for example). I don’t work with Loan Manager that much, so I don’t have a ready answer.

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