QuickBooks 2009 Bug Fixes

| October 22, 2008 | 12 Comments

We always expect a “bug fix” release of QuickBooks to come out very shortly after a new version is released, and this year is no exception. The first bug update for QuickBooks 2009 has been released this week (for Windows users).

As is their normal practice they have set it up for manual release at this time, which means that if you want to get it you have to download it yourself. If you are using automatic updates you won’t see this for awhile.

Update 10/30/2008: They released R3P shortly after the R2P release discussed here, and put it out on the “automatic” release. R3P fixes one bug that was introduced with R2P – a debugging error message that was showing that shouldn’t have displayed.

How do you know what release you have? Open your company file and press the F2 key. At the top of the window you will see something like the following:

If you have the 2009 release and you see R1P or R2P then you can get the update.

Here is a VERY brief summary of the fixes – the list is much longer than this. For details, go to http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1011144

  • The balance sheet no longer goes out of balance when you have multiple bills paid in a single Pay Bills session while in multi-user mode.
  • There is a long list (23 of them) of errors that have been corrected with the Online Banking feature. If you have been using this feature I highly recommend getting this update.
  • A problem with eFile forms has been corrected, so they will send correctly now. If you have been using this feature I highly recommend getting this update.
  • There are several bug fixes if you are working with an Accountant’s Copy. If you have been using this feature I highly recommend getting this update.
  • Exporting files to the Mac version works correctly now.
  • Multiple bugs in the Intuit Statement Writer have been implemented.
  • The Home Screen now shows fully if the Live Community screen is showing.
  • Multiple errors when creating a Portable Company File have been corrected.

As of 10/30/2008 this was changed to an “automatic” update, so you should be able to get it through the update feature in your “Help” menu. MAKE SURE that you update ALL users. then log in to your company file as the admin user. You will be asked if you want to update the file. You must click Yes.

Please note that I have not tested all of the bugs they list, nor am I sure that they have not introduced new problems. If you are using the 2009 product you probably should install this update.If you are using online banking or using eFile to submit payroll/tax papers then I strongly recommend that you get this update.

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Update 12/9/2008: Intuit has announced release dates for some fixes in Online Banking, see our article on the updates.

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Category: Program Updates, QuickBooks 2009

About the Author (Author Profile)

Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70’s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the Accountex Report blog, as well as his California Wildflower Hikes blog.

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  1. gyurfegv | December 26, 2008
  1. Laura says:

    I installed 2009 last week and it seems to have slowed everything down. It takes more than a minute to open a company — and it takes about the same time to open an account in that company. I just got ‘stuck’ on the Home screen (which I find to be totally useless) and couldn’t even ‘close the company’. Nothing worked. I finally hit “X” to close the screen and suddenly the screens I tried to open earlier showed up. Has anyone else had this problem or is it just my computer? My other software runs fine.

  2. Charlie says:

    I haven’t noticed any difference between QB 2008 and QB 2009 on my system. I’m wondering, though, if the problem has to do with the “Live Community” feature. You may be seeing a slowdown as the system is trying to connect to the Internet through your firewall, etc. Try closing Live Community – select “Edit” then “Preferences” and choose the “Desktop” preference, there is a box you can un-check that will stop the system from opening Live Community the next time you open QuickBooks. Just a thing to try…

  3. Laura says:

    Charlie – thanks for the suggestion but I don’t have Live Community checked off. Also, I only have a single user application and it’s only installed on my computer. (We’re a small office and I’m the only bookkeeper)

  4. Charlie says:

    Laura, without having access to your computer it is hard for me to say much more. There are a lot of things that can cause QuickBooks to slow down, although I’ve not seen (myself) a difference between the 2008 and 2009 release.

    Are you running on Vista? See this article: http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1004357

    Also see:
    http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/318880

  5. CB says:

    Perhaps it is the “automatic check for updates” feature. I noticed on my previous XP computer that when the automatic update is on it realllly slowed things down.
    I not only had to turn it off as a preference in Quickbooks, but had to go to RUN MSCONFIG and uncheck the box to run the updates. From then on it was much faster and I just manually checked for updates from time to time. Hope this helps.

  6. Charlie says:

    CB, anything is possible. I have Live Community turned off (I don’t like losing the space it takes up) but have Automatic Updates turned on, and I don’t have significant slowdowns.

    Having said that, everyone’s computer is different and there are so many things that can interact. Firewalls, other programs, different disk and processor types, networking setups, variations of operating systems, all these factors can affect things. I don’t have a magic answer for everyone – I’d have to actually get my hands on the computer to see what is going on. Too many variables…

  7. Peter Cullen says:

    Charlie:

    I’m wondering if you can answer this question, since you know quite a bit about inventory management, both within the QuickBooks application as well as via a separate integrated application.
    A manufacturing customer who uses Assemblies in QBES 9.0 extensively asked the following question:

    1) How can we determine, preferably from an Item List view, which assemblies a specific Item is utilized by; AND, for each of those assemblies, the quantity required of the given item. Can anyone provide insight as to how we can answer this inquiry?

    Thanks Peter Cullen

  8. Charlie says:

    Peter, this is a bit off topic for this particular discussion. However, a “where used” report is not available through QuickBooks. You need to go to a third party product, get a custom written, or try to come up with this via the ODBC driver yourself.

  9. Margaret says:

    Is anyone having trouble with intergration between quickbooks and ebay. Been working on this for days..any fixes known out there. Downloading firefox for a browser now to see if it IE causing the problems..

  10. Bruce says:

    I previously had QB 2005 installed on windows vista 64 bit ssystem. Upgraded to QB 2009 pro after the installation the only way to open the program is t right click and “ruan as administrator”. When you open it this way it changes the way the screen looks and the program does not look like it should. I have downloaded the R7 patch and still does not help. I called Intuit to get answers but they were useless…no help! I am desperate to find an answer.

    • Charlie says:

      Bruce, it is hard to say without having my hands on your system. The first thing I’d look at is – did you install it while logged in as the administrator, and installed it for all users? You can uninstall, then reinstall, and make sure you are logged in as admin and that it is available for all users. Also, make sure UAC is enabled when you try to run it.

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