QuickBooks 2010 R2 Update

| November 6, 2009

Intuit has released the R2 update for QuickBooks Pro/Premier 2010 and Enterprise 10. If you are set up for automatic updates you should be getting it, or go to the manual update page. If you aren’t sure how to determine what release  you are using, see my posting on automatic updates. I’ll outline the changes here.

You can also view the release notes for details on what has changed.

It is often hard to evaluate the importance or impact of a release. Early in the product cycle, after the release of a new version (year of product) has been released, I generally recommend that you get the new releases as soon as possible. These come after Intuit has made a big change in the product that many people have installed, and the “big” problems that were missed in testing start to shake out. As time goes on and releases become less frequent the urgency usually isn’t there, and it is reasonable to wait for a convenient time to install the update.

This year things are working out a bit differently, or so it seems to me. I haven’t noticed too many glaring problems in the initial release, outside of some issues with integration with third party programs and some issues relating to custom fields. In addition, the R2 release doesn’t include a lot of major fixes.

  • The Intuit Marketing Center (not found in Enterprise) has been cleaned up a bit – a number of error codes would be displayed in certain situations and they are resolved now. This is not a feature that many businesses would have been using daily.
  • If you have an Accountant’s Edition, the troubleshoot inventory portion of the Client Data Review no longer crashes QuickBooks when making items inactive in certain situations. Again, not a feature that most businesses are using daily.
  • Some speed issues in the Report Center have been resolved and it should start faster.

Not a big list, no earthshaking fixes here. I’ve installed the update myself and don’t see any new problems being introduced, but I haven’t been running this very long.

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Category: Program Updates, QuickBooks 2010

About the Author (Author Profile)

Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70’s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor.

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Comments (23)

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  1. Steve Gill says:

    I did notice one small glitch when I installed R2. After the install completed I was unable to print preview or print an invoice. I had to exit QB2010 and restart and then it was OK. This could be unique to Vista 64 bit which, as we know, had some print issues with QB (which I solved using your workaround Charlie, thanks very much). I’m not sure whether those issues were ever fixed during a prior 2009 release or in 2010. be interesting to see if any non-64 bit users had the same problem after R2 installation.

    • Charlie says:

      Thanks for letting us know, Steve. I did not have that problem in my 32 bit Vista system. Unfortunately I won’t be able to test in a 64 bit Vista system as I have upgraded that to Windows 7 – I’ll be writing some notes on installing there in the near future.

  2. Joelle says:

    After I installed the R2 update, I was no longer able to even open quickbooks 2010. I had to uninstall and reinstall without updating R2 and it will now allow me to open the software. Not sure what the issue is there.

  3. Bill says:

    I use QB 2010 Small business edition and my accountant suggests updating to R2. However from what I can gather R2 does not apply to my edition of QB. (which may account (no pun intended)for the fact that Quicken Advantage did not notify me of the update.

    Is that correct?

    • Charlie says:

      Bill, based on your email address I’m guessing you are in Australia? If so, the info in this site might not apply to you, this relates to the US versions.

      Here, Quicken and QuickBooks are different products, and I’m talking about QuickBooks. In the US there isn’t a “small business edition” of QuickBooks.

  4. Robin says:

    Hi Charlier, I posted this on the manufacturing forum but was hoping you might have a suggestion:Yesterday I upgraded to 2010 Premiere, we have 3 users. Today when I was trying to look up some info I found that everything I did yesterday is gone. The cheques I wrote, the invoices, the purchase orders-its all gone. Has anyone else experienced this? Did I do something wrong with the upgrade? I’ve checked all 3 computers and nobody has record of the work done.
    Thank you, Robin

  5. Robin says:

    Sorry Charlie, I panicked when I found everything missing but it turns out I did so something wrong but I figured it out. All computers were pulling up old records. Thank you,R

  6. Charlie says:

    Robin – let us know what you did?

  7. Ryan says:

    I am preparing to upgrade our Citrix Terminal Server to QuickBooks Enterprise 10.0 and when I go to test the setup.exe, it instantly errors and says I don’t have enough disk space to install it. I’ve got over 160GB’s! I’ve looked this error up and found out that unlike preivous versions, it looks like QuickBooks 10.0 is hard coded to look for a C:\ drive to put data on – this server only has an M:\ as the system drive, no C:\. I am on the phone with Intuit to see how I can resolve this. Not a good start to the new version. 🙁

  8. Rick says:

    After I installed the R2 update, I was no longer able to even open quickbooks 2010. I had to uninstall and reinstall without updating R2 and it will now allow me to open the software. Not sure what the issue is there. (same issue as Joelle above).

  9. Robin says:

    Hi Charlie, in regards to my earlier post my computer tech did not install it correctly, when we opened it the next day it was directed to open the old file. I have another problem,nobody on the forum was able to answer. I updated to 2010 & suddenly there were refunds showing up on my open invoice report that weren’t there before. Ex,customer A says “Credit card refund $42” then “Credit memo -$42”. The total for the customer is $0.00. It happened randomly once before and I can’t remember how to fix it except I do know that on my first attempt I erased cleared transactions which threw my beginning balance out in my bank reconciliations and I’d like to avoid that. Some of these transactions are months old and already cleared. When I created the credit memos I used the tab “Use credit to” to create a refund.Thanks for any suggestions, Robin

    • Charlie says:

      Robin, my apologies, but those kinds of things are hard to diagnose in this kind of comment/blog. I’d have to see a copy of your file, etc, before I could give you recommendations.

  10. Von Smith says:

    If you want to install QBES to a different drive, first uninstall QBES. Make all user directory references to Intuit QBES “.old” or delete them.

    Next, copy the install disk to the server drive. Setup from the hard drive.

    You should be required to enter the license codes and then offered the choice to change installation locations,

  11. Casa says:

    After I install R2, I could not manually “assign cheque number” to bill payment. QB automatically assigns the cheque number. How to fix this?

    • Charlie says:

      Casa – Canadian version of QuickBooks? I haven’t tried that – but in my copy of the US 2010 R2 version, it works fine. Do you not get the questions about assigning the number?

  12. Doris says:

    I am having the same problem as Casa (Dec 23rd). I cannot manually “assign cheque number” to bill payment. It chooses a number for me and I have to go to the register to change it. These are for cheques that are hand written.

  13. Charlie says:

    Again, Doris, is this the Canadian version?

  14. mauricio says:

    I would like to know as a consultant
    How many hours should be charge for an
    upgrade of QB08 to QB2010 Running on a Windows
    2003 Terminal Server with 10 users?



  15. Charlie says:

    Mauricio, every ProAdvisor has different rates and charges different amounts for various kinds of services. I can’t tell you what a typical charge would be for that. The best I can say is to make sure that you find someone who is familiar with QuickBooks (not just a computer technical type that “knows software”), and someone who is specifically familiar with QuickBooks Enterprise in a Terminal Server environment. The person must know the quirks of QuickBooks (computer techs aren’t usually familiar with that) and the quirks of Enterprise on Terminal Server (many ProAdvisors aren’t familiar with that).

  16. Nancy says:

    Doris, I have this same problem with the Canadian version of Quickbooks 2010. In the bill payment window I don’t get the option to enter the cheque number; Quickbooks automatically assigns the next consecutive number and I have to go to the cheque register to change it.

  17. Kim says:

    I upgraded to Pro 2010. I got all my data entered, backed up and shut down for the night. When I booted up and tried to open Quickbooks this morning it asked to install the updates so of course I said yes. Now it won’t open at all. I get a message that there is a windows error and the error says “file exists”. Grrrr. now what?

  18. Marc says:

    Just so people know if they come across this. If you need to install on a Citrix server, or a machine that does not have a C: drive, just run the windows drive substitue command which is subst. The exact command would be ‘subst c: x:\’ where X: is your system drive. This will make a C: drive that is also the X: drive Then start the installer, and it will pass the check. Make sure when it prompts you to install location, DO NOT install to C: install to X:. After finish installing delete the C mapping. ‘subst c: /d’