When you are updating to a new revision of QuickBooks it is not uncommon to run into errors when your update is being applied. Lately I’ve been seeing a lot of people reporting errors when updating QuickBooks 2010, specifically errors 1328 and 1603. Here is how you can resolve these problems.
Intuit provides bug fixes via an update mechanism that transfers a webpatch file to your computer. You can get this through the automatic update feature, or by downloading a manual update file. If you download a manual update, you apply the update by running the downloaded file. With an automatic update you will see a notice that it is available when you start QuickBooks. If you are in a multi user situation you want to be careful about when you apply the update – see my article on automatic updates for a discussion on that issue.
I recently was notified about the R9 update to QuickBooks 2010. I had already installed this on several of my computers, but one system hadn’t been updated. When I start QuickBooks on that system I see the notification:
When I clicked on Install Now the update process began. After awhile I received the following error:
There are a number of reasons that this can happen – generally it has to do with either an error in the web patch file or possibly an incompatibility with another version of QuickBooks that you may have installed on this computer. Intuit’s recommendation here is to just press the ignore button. In this case I had to click the ignore button multiple times. After awhile, the installation process aborted, and another error was displayed:
If you are in a multi-user environment this can be a big problem if you find that SOME computers update correctly, but others don’t. At the very least the computer that didn’t update will give you warnings when you access the company file. In many cases you will find that this computer cannot open the company file, preventing that user from accessing it.
You have three options to resolve this problem, which I will list in a different order than what Intuit suggests:
- Repair your QuickBooks installation
- Rename the config.msi folder
- Reinstall QuickBooks
Repair Your QuickBooks Installation
This is the simplest approach, but in my experience it is the least likely to work. This will use the QuickBooks installer to clean up some files that may have been left laying around, interfering with the installation process.
The specific steps vary depending on your version of Windows. My examples will use Windows 7.
You should be logged into Windows with a user account that has administrative permissions.
Open your Windows Control Panel and go to the Programs and Features section. Locate your QuickBooks product, select it, then click the uninstall/change button.
The QuickBooks installer will appear, select the Repair option.
After this completes, run QuickBooks and apply the patch. If you are fortunate, the patch will apply. If not, move to the next option.
Rename the config.msi Folder
I usually try this as the next step, as I’m comfortable with these kinds of manipulations and I’m always in a hurry.
Sometimes there are files left in this particular folder that should have been removed by a prior installation process. If the files are still present, they can interfere with the installer. So we’ll set these files aside.
Open Windows Explorer and select the C: drive. Click the Organize button and select Folder and search options. This may show in different places in other versions of Windows.
Select the View tab, and make two changes:
- Check the button Show hidden files, folders, and drives
- Un-check the box Hide protected operating system files
- Click the Apply button, then OK to close the window.
Now you should see a Config.Msi folder in the C: drive. Right click on it and rename it to Config.Msi.Old.
Go back to the folder options and reset the two options to the way that they were before.
Apply the patch, hopefully it will work this time. If not, then try the next option.
I recommend this last, as it takes more time. Some people will try this first, as it is generally the one most likely to succeed.
First, run QuickBooks and skip the installation of the patch. Press F2 and look for your License Number and Product Number. Write those down. YOU SHOULD already have that on the original CD if you installed from that, but many people don’t have this information available.
Next, go to your Windows Control Panel and uninstall this version of QuickBooks.
Go to the Intuit QuickBooks Support Download Site and locate your version of QuickBooks in the listing. Download the program. This is a full copy of the program including the latest patches, so it already has the patch applied. Download this, run it, and reinstall your copy of QuickBooks.
You will need to enter the license number and product number – you may see that the program shows them on the installation screen as a “prior” value. In most cases you will find that you do not have to reregister the program – if you do, and you have to talk to the Intuit staff, just tell them that you are reinstalling on the same computer.