Does QuickBooks Bug You?
While QuickBooks is a widely used and popular program that has been around for quite awhile, there are a number of “issues” that cause people problems. “Bugs”, if you will. I would like to try something here. Leave a comment that briefly describes a bug that is causing you problems. Let’s see if there are some big ones that affect a lot of people, and maybe we can draw some attention to them at Intuit.
I hate to use the word “bugs”, because that is so generic (besides, I’m a programmer, I hate “bugs”). Sticky points, annoyances, hear-tearers, design flaws, shortcomings. In one prior company I owned we called them “floobies” rather than say that we had bugs. No matter what you call them, they hurt your business and we all want to see them go away.
At this time I’m focusing on things that don’t work the way they should. That leaves out “design flaws” for example. Do you need LIFO inventory accounting? That isn’t a bug, it is a design flaw. The program works the way they designed it. If there is interest, maybe later I’ll run a survey on that kind of thing. But, even it if is a “design flaw” where QB does something on purpose, if it is something that really interferes with your business flow, go ahead and add that.
So, what is bugging you about QuickBooks?
Category: General Tips
About the Author (Author Profile)
Charlie Russell is the founder of CCRSoftware. He’s been involved with the small business software industry since the mid 70′s, focusing on inventory and accounting software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor. Look for Charlie’s articles in the QuickBooks and Beyond blog, as well as his California Wildflower Hikes blog.
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I also am having problems with sales tax in cash basis. Quickbooks should be reporting on payment date. Not invoice date. As a work around I change the invoice date to match payment date.
When will Quickbooks ever get this simple mess fixed??
i am trying to exchange data from qbpos2009 with qb pr2008. when the update is finished, the balances on my customers are negative. this is a problem because i need to write letters of demand to customers who are owing but can not because qp gives incorrect balances.
when i checked the activity log i realised that all the receipts could not be sent to quickbooks because the is an ‘INVALID QUICK BOOKS TAX ELEMENT “”. I have tried to follow the instructions on how to correct this but i can not.
please help…. urgently
I’m currently in a real mess. I waited until R6 was out before upgrading to Ver 11. As per experience, I made sure I did a solid verify and rebuild before upgrading. All went well for about a month, when we discovered that numerous customers accounts were getting trashed after entering in payments. The payment transaction INCREASED (!!) the amount of some invoices, and left huge credits on the customers account. Verify turned up thousands of errors, all identified as, according to Intuit tech support, missing links and orphaned transactions. The solution: do a rebuild. Problem: numerous attempts to rebuild have all failed. The routine crashes out each time at around 65%.
After numerous tech support sessions, it was concluded that we need to send the file to Intuit to handle the rebuild. I did this Friday. As the file was being uploaded, the tech informed me there would be a $750 fee for the ‘expedited’ service. I have a real problem with this, because after doing some searching around I’ve found our problems symptoms were being experienced by many other users.
So to my question – are you aware of any significant problems that Intuit is simply unwilling to acknowledge along these lines? If so, how do they have the gall to try and charge me to fix this carnage caused by programing flaws? I’ve been a QuickBooks user for close to twenty years, and this is really throwing me for a loop. Any insight would be greatly appreciated.
Richard, I’m not aware of this as being a problem, which doesn’t mean that there isn’t one there. I’ve not seen this, other than in files that had some damage prior to the upgrade. There are a number of things that are very sensitive, and a lot of people have older files that may be damaged.
Yes, if you send your file to Intuit Data Services, there is a charge. That is the way they work.
I generally recommend that people deal with QBorNotQB (www.qbornotqb.com) when trying to clean up damaged data. They are usually faster and more accurate, and often cheaper. But again, there is a fee for that service.
Here is one that drives us nuts… When creating an estimate if you enter a cost and a mark up, then change the qty the total does not match the each price (times) the qty. It is normally off by just a few pennies. It’s so annoying on large quotes to have to go through and double check everything with a calculator. Intuit claims it’s the way it should be, but I can’t see how anyone would want it this way…